Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Manage ticket requests through Zendesk portal in line with KPI’s – providing red carpet customer experience. Educate and guide customers around product that best intrigues their honey b needs. Communicate with customer via online platforms, chat line, telephone, and email. Any additional support & tasks as required. As a Customer Obsessive Agent, you will be passionate about the end-to-end customer experience, have a natural flare for communications and guiding your customers to world of product they didn’t even know they needed! Reporting to the Customer Obsessive Manager, you’ll play an integral role in providing a red carpet online customer service experience for all honey customers, whilst educating and empowering them with complementary product from what initially intrigued them – ensuring they have everything they need to fulfil their honey b needs .xx This position is offered as casual employment.
Requirements
- Minimum 2 years’ experience in Retail or Online Customer Service environment Customer experience driven, communications expert with positive outcomes at front of mind. Bubbly attitude, people orientated, and open minded. Proven experience in fast paced working environment with ability to achieve set KPI’s. Experience in working across multiple systems at one time. Ability to understand and utilise company policies & processes. Enjoys collaborating with broader teams to achieve high commercial outcomes. Ability to deescalate situations and turn a potential negative experience into a positive one. Calm under pressure with proven ability to work within deadlines. Ability to work autonomously & within a team environment. This is an online customer service position. And does require flexible availability: including late nights, weekends, and public holidays.
Benefits
- Hybrid Working Arrangements, 3 days in the office and 2 days WFH Generous Product Discounts Convenient Sydney CBD Office We love you just the way you are, honey xx Honey Birdette is an equal opportunity employer. Here at HB we value honeys of all shapes, sizes, ethnicities, and orientations - at the end of the day, we’re all lovers. If you’ve been longing for a workplace that’s fuelled by self-empowerment & self-love, please apply! We can’t wait to meet you, honey .xx
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