About the role

Customer Implementation Specialist for a fast-growing SaaS company in foodservice technology. Facilitating customer onboarding and advocating for continuous improvement in implementation processes.

Responsibilities

Facilitate the implementation process for new accounts, educate new customers, solve technical problems during implementation, and ensure the smooth adoption of our products and services.
Document customer implementation needs, requests, and questions in internal systems, and communicate salient information to customers and key stakeholders as needed, including account setup requirements and expectations.
Develop and strengthen relationships with both new and existing customer stakeholders by creating, delivering, monitoring, and updating user training plans based on their needs, including on-site training.
Educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations and provide detailed account walkthroughs throughout the implementation process.
Collaborate with Sales, Finance, Operations, and Engineering teams to ensure successful software implementations throughout the project lifecycle.
Leverage feedback for continuous improvement to the onboarding process.

Prior experience with project management or customer implementation with a highly complex SaaS product.
Ideally worked within the healthcare SaaS industry, with enterprise-level long-term care dietary clients, or with high-end continuing care retirement communities.
Proficient in Microsoft Office Suite or related software
Desire to work in a fast-paced, growth-oriented environment.
Effective and professional written and verbal communication skills.
Excellent interpersonal skills and can break down complex information simply and clearly.
Great attention to detail, highly organized, and able to handle multiple moving parts simultaneously.
Able to multi-task and adapt to different systems.
Able to deliver training sessions that are organized and understandable.
Willing to travel and have a valid passport and no travel restrictions that limit ability to cross the border between Canada and the USA.
Thrives in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.
Loves to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express ideas and build leadership skills.

Unlimited paid time off
Health benefits – this includes medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!
Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values.