Onboarding & Implementation Manager enhancing client experiences for EMEA at Meltwater. Collaborating across teams and leading implementations for seamless adoption of SaaS solutions.
About the role
- Entry-level position serving as a technical liaison between OEMs and customers. Involves developing technical specifications and ensuring product integration.
Responsibilities
- Investigates integration and installation problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.
- Applies and supports the improvement of processes such as Installation Quality Assurance, OEM integration and product selection and tools.
- Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs.
- Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
- Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications.
Requirements
- College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.
- Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
- Entry level/Early career professional. Preferred candidates would have relevant experience working in either a temporary student employment environment (intern, co-op, or other extracurricular team activities) or as an early career professional in a relevant technical discipline area. Knowledge of MS Office tools is also preferred.
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