Hybrid Customer Care Specialist

Posted 3 weeks ago

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About the role

  • Partner and collaborate effectively with all functional areas of the business and departments that integrate with the sales administration team.
  • Provide our Sales Team with the highest level of administrative support.
  • Deliver consistent, high quality customer service to our clients by responding to customer queries quickly and maintaining a positive attitude and a friendly demeanor.
  • Responsible for ensuring quality and consistency with departmental processes from start to finish.
  • Assist Director of Sales Administration with projects, as needed.
  • Leverages deep knowledge of the organization and BDS’s business processes to drive resolution of complex issues.
  • Proactively alert management when established KPI minimums are not being met.
  • Does not directly troubleshoot or solve technical cases, but rather project manages resolution of Sales related issues by collaborating internally with the necessary key stakeholders.
  • Updates the customer directly where appropriate and feeds updates and resolutions to assign customer-facing resources to convey.
  • Communicates directly and regularly with senior management internally and in the customer’s organization.
  • Leverages strong influencing skills to resolve issues.
  • Owns internal reporting / updates on the status of resolution to management and other stakeholders until issues are resolved.
  • Resolution may include redirecting the case to other functional teams with specific instructions on the next steps to take.
  • Identifies trends in incident cases or data.
  • Using data to drive recommendations for changes to service, training, or business process.
  • Embrace a collaborative team approach by fostering a highly communicative work environment focused on processes improvement and customer service.

Requirements

  • Excellent Communication Skills, verbal and written
  • Can-do Attitude and a willingness to learn
  • Strong Attention to detail and extremely organized.
  • High degree of persistence and integrity with a strong work ethic and positive attitude.
  • Superb problem solving and analytical skills.
  • Exceptional customer service skills effective at problem resolution and client satisfaction.
  • Strong systems skills including Excel, Microsoft office and CRM’s (Salesforce preferred).
  • Exceptional time management and organizational skills, and the ability to work independently.
  • Sales, Customer Service, or Sales Administration experience preferred.

Benefits

  • Competitive compensation -commensurate with experience
  • Medical, vision, dental
  • Supplemental Insurance options
  • Pet Insurance & Legal plan coverage options
  • Generous paid time off (PTO) program
  • Employer paid Life Insurance
  • 401(k) plan with company match
  • Professional development
  • Company Outings and Events

Job title

Customer Care Specialist

Job type

Experience level

Mid levelSenior

Salary

$24 - $27 per hour

Degree requirement

No Education Requirement

Location requirements

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