Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Plan, design and develop requested services and coordinate their implementation
- Manage relation with key stakeholders aiming at improving Customer Care key performance indicators
- Act as unique entry point to manage service requirements related to products, solutions and industry mandates
- Proactively identify the relevant stakeholders within business domains
- Capture and translate the solutions’ needs into service requirements
Requirements
- Degree in Business oriented domain, or Engineering
- Ability to work in a multicultural and matricial environment
- Structured mindset and used to work with tools like Excel or other databases
- Data-driven
- English fluent
Benefits
- Diversity & Inclusion initiatives
- Equal opportunity employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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