Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Customer Care Representative providing support for insurance inquiries at Farmers. Delivering exceptional customer service and resolving policy-related issues.
Responsibilities
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
- Receive and respond to inquiries related to insurance matters.
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
- Document customer interactions and outcomes thoroughly in system.
- Escalate unresolved issues requiring advanced support for further resolution.
Requirements
- High School Diploma or equivalent required.
- Property and Casualty license may be required for this role.
- Minimum of 1-3 years customer service.
- 1 year of experience in call center environment or related field preferred.
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously.
- Experience with Microsoft Office suite of tools preferred.
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
- Annual performance-based bonus potential up to 10%
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