Manager overseeing AI Risk Oversight team within Model Risk Office at Lloyds Banking Group. Conducting oversight activities for AI models and strengthening AI governance frameworks.
About the role
- Customer AI Strategist driving growth with healthcare clients in a hybrid role focused on operational excellence. Responsible for customer relationships, product adoption, and strategic growth initiatives.
Responsibilities
- Partner Deeply: Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship and developing a deep understanding of their business goals and operational workflows.
- Identify New Product and Growth Opportunities: Dive into what matters most to our customers and identify, define and drive product opportunities to improve and deliver maximum value.
- Own a Customer End-to-End: Engage during the sales process, implement new customers, monitor happiness, review progress and data outcomes, and strategically identify opportunities for expansion and upsell to help us do more for our customers.
- Create Data-Driven Solutions: Identify, respond to and recommend solutions to any customer issues by digging into data and collaborating with internal teams (e.g. Ops, Product) to ensure continued improvement and success.
- Build the Playbook: Contribute to the development of best practices and playbooks for the Customer Success team, defining how we support and grow our customers quarter over quarter.
Requirements
- 3+ years of experience in high-growth environments or ambiguity-heavy roles (e.g. startups, consulting, VC/PE/IB)
- Track record of expansively owning and driving key business outcomes on high-performing teams
- Strong analytical toolkit: advanced SQL and spreadsheet skills (data cleaning, analysis, and modeling)
Benefits
- Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO
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