Senior Manager leading Workday and HR tools development for global processes at Ponsse. Overseeing team collaboration and managing projects to enhance employee experience.
About the role
- CRM Product Owner at Luminor Group leading CRM implementation and enhancing customer engagement. Collaborating across teams to ensure effective platform adoption and data compliance.
Responsibilities
- Define and communicate the CRM migration strategy and roadmap
- Manage program requirements, priorities and backlog
- Collaborate and coordinate with internal stakeholders – IT, business, Operations – and external vendors
- Ensure data quality, accuracy and compliance with internal and regulatory standards
- Prepare documentation, training materials and user support guides
- Drive CRM adoption and promote continuous improvement initiatives
- Test, validate and oversee the CRM functionality to meet business needs
Requirements
- Proven experience in CRM implementation or enhancement and project management
- Strong understanding of CRM products, business processes and data management
- Leadership and teamwork skills with the ability to influence and align diverse stakeholders
- Strong decision-making, accountability and communication skills
- Orientation toward innovation and continuous improvement
- Excellent analytical and data-driven thinking
- Proficiency in Atlassian tools and Microsoft Office
- Experience with Salesforce and working in financial institutions are considered an advantage
- Fluent English is required in spoken and written communication due to working on the Pan-Baltic level
Benefits
- Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
- International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
- Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
- More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
- Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
- Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
- Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
- Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
- Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
- Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
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