Hybrid Continuous Improvement Analyst

Posted 3 weeks ago

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About the role

  • Work with our Continuous Improvement Manager to deliver service improvement activity and training across the Group.
  • Monitor and regularly review our processes to ensure they are fit for purpose, exploiting the use of technology (CCH).
  • Help to standardise the approach of how we use CCH, data and reporting throughout all of our offices.
  • Maintain a strong understanding of the group’s technology strategy and the intricate detail of how CCH is used.
  • Assist in CCH migrations for newly acquired firms joining the Group.
  • Act as liaison for both the team and newly acquired firms who need guidance, or have queries with migration-related challenges.
  • Promote adoption of new and existing technology and act as first point of contact for end users, proving guidance and resolving queries relating to technology tools.
  • Monitor usage metrics to identify adoption gaps and create strategies for improvement.
  • Ensure technology and process changes are communicated efficiently and effectively throughout the Group.
  • Deliver training sessions for the team on CCH and other applications within the DJH Tech Stack to ensure best practice processes are being followed.
  • Develop, tailor and maintain training materials, such as guides, videos, and FAQs.
  • Gather feedback from training sessions to improve content and find out the best delivery-style methods to suit all levels of experience.
  • Support with data cleansing and validation activities to ensure our systems remain accurate.
  • Implement quality checks and audits to identify any discrepancies in our data and recommend ways to correct this.

Requirements

  • Have worked in a similar role before.
  • Be tech-savvy, with a knowledge of CCH or another popular accountancy software desirable.
  • Thrive in a collaborative and progressive environment.
  • Love getting to know people and be a fantastic communicator so you can build strong relationships.
  • Be a problem solver, and have the ability to successfully work on your own.
  • Have a keen eye for detail and the confidence to deliver large scale internal training.
  • Be happy to travel to offices within the Group as and when needed.

Benefits

  • Competitive salary
  • Generous holiday allowance, with an extra day off for your birthday and a volunteering day
  • Flexible hybrid working
  • Salary sacrifice car scheme
  • Tailored learning opportunities
  • Dress for your day
  • Company pension
  • Health MOTs
  • Mental health support
  • A fully loaded wellbeing, social & community calendar.

Job title

Continuous Improvement Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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