Analyzing and documenting operational processes related to client activities in the public administration sector. Proposing solutions aligned with legal regulations and operational flows.
About the role
- Continuous Improvement Analyst focusing on process efficiency and technology adoption at DJH. Collaborating with teams to enhance technology use and deliver training sessions.
Responsibilities
- Work with our Continuous Improvement Manager to deliver service improvement activity and training across the Group.
- Monitor and regularly review our processes to ensure they are fit for purpose, exploiting the use of technology (CCH).
- Help to standardise the approach of how we use CCH, data and reporting throughout all of our offices.
- Maintain a strong understanding of the group’s technology strategy and the intricate detail of how CCH is used.
- Assist in CCH migrations for newly acquired firms joining the Group.
- Act as liaison for both the team and newly acquired firms who need guidance, or have queries with migration-related challenges.
- Promote adoption of new and existing technology and act as first point of contact for end users, proving guidance and resolving queries relating to technology tools.
- Monitor usage metrics to identify adoption gaps and create strategies for improvement.
- Ensure technology and process changes are communicated efficiently and effectively throughout the Group.
- Deliver training sessions for the team on CCH and other applications within the DJH Tech Stack to ensure best practice processes are being followed.
- Develop, tailor and maintain training materials, such as guides, videos, and FAQs.
- Gather feedback from training sessions to improve content and find out the best delivery-style methods to suit all levels of experience.
- Support with data cleansing and validation activities to ensure our systems remain accurate.
- Implement quality checks and audits to identify any discrepancies in our data and recommend ways to correct this.
Requirements
- Have worked in a similar role before.
- Be tech-savvy, with a knowledge of CCH or another popular accountancy software desirable.
- Thrive in a collaborative and progressive environment.
- Love getting to know people and be a fantastic communicator so you can build strong relationships.
- Be a problem solver, and have the ability to successfully work on your own.
- Have a keen eye for detail and the confidence to deliver large scale internal training.
- Be happy to travel to offices within the Group as and when needed.
Benefits
- Competitive salary
- Generous holiday allowance, with an extra day off for your birthday and a volunteering day
- Flexible hybrid working
- Salary sacrifice car scheme
- Tailored learning opportunities
- Dress for your day
- Company pension
- Health MOTs
- Mental health support
- A fully loaded wellbeing, social & community calendar.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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