Hybrid Contact Center Representative – Bilingual (French, English)

Posted last month

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About the role

  • Be the first point of contact for clients with questions or requests related to banking needs
  • Assist clients with credit card operations and inquiries
  • Summarize and verify client issues
  • Support best practices by providing information on credit card products and services
  • Make it easy for clients to bank with CIBC
  • Flexible between scheduled shifts

Requirements

  • Bilingual in French and English
  • Excellent communication skills
  • Ability to work independently
  • Strong knowledge of CIBC systems and products
  • Problem-solving skills
  • Client engagement experience

Benefits

  • Competitive salary
  • Incentive pay
  • Banking benefits
  • Benefits program*
  • Defined benefit pension plan*
  • Employee share purchase plan
  • Vacation offering
  • Wellbeing support
  • MomentMakers, our social, points-based recognition program
  • Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

Job title

Contact Center Representative – Bilingual (French, English)

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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