Bilingual Service Desk Agent providing technical support and assistance with customer incidents at SONDA. Supporting user needs and ensuring client satisfaction in a collaborative environment.
Responsibilities
Fornecer suporte e assistência técnica aos usuários, garantindo uma solução oportuna para suas necessidades.
Dar apoio técnico entregando e registrando toda informação necessária para cumprir com os requisitos internos da empresa e seus clientes.
Ser responsável pela prestação de assistência técnica ao cliente na solução de seus incidentes, gerenciando todas as ações necessárias para resolver o problema e obter a satisfação do cliente.
Requirements
Conhecimento em suporte técnico e atendimento
Formação em áreas de TI
Ter espanhol avançado a fluente!
Benefits
Flexibilidade de trabalho, promovendo o equilíbrio entre sua vida pessoal e profissional.
Desenvolvimento profissional e evolução constante das suas competências, sempre de acordo com os seus interesses.
Um ambiente colaborativo, diverso e inovador, que incentiva o trabalho em equipe.
SONDA Academy: uma plataforma de aprendizado que busca maximizar seu desenvolvimento profissional.
Trabalho híbrido.
SONDA Wellness, um programa que busca apoiá-lo no equilíbrio da sua vida pessoal e profissional, promovendo uma série de iniciativas focadas na sua saúde física, mental e social.
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