Consultant assisting in the support of production application software through troubleshooting and enhancement. Responsibilities include client communication, software modifications, and team collaboration.
Responsibilities
Assist in the support of production application software
Communicate with clients by providing on-call support as needed
Support and troubleshoot production client environments
Take ownership of or assist with logging, reporting and resolution of application issues
Ensure development standards are met in all coding practices
Document or maintain general retail, Oracle Retail, and/or OLR-specific practices and standards
Assist in the mentoring and coaching of more junior members of the team
Act as a stand-in for the Service Delivery Manager when required
Build and test application enhancements and modifications
Requirements
Bachelor's degree in Business, Computer Science, or related field, or 3+ years of relevant experience
3+ years of Oracle Retail-related experience required
3+ years development and/or systems integration experience preferred
Knowing other Oracle Retail applications (at least 2 of RMS, RIB and ReIM) is an added advantage
In-depth understanding of SIM / SIOCS
Professional approach when dealing with internal and external customers
Demonstrated sense of urgency and willingness to provide exceptional customer service
High degree of initiative, accuracy, efficiency, and attention to detail
Good time management skills
Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances
Strong ability to proactively identify and resolve issues
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