VA
Junior Consultant at Valcon integrating strategy, technology, and data in a dynamic environment. Work on impactful projects for leading companies across various sectors.
About the role
- Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client as outlined in their specific policies
- Provide impeccable customer service to assignee and their family
- Coordinate the delivery of services and manage vendors as dictated by client policy
- Counsel employees to the best utilization of program benefits
- Demonstrate sound knowledge of products and services
- Dealing with Client’s employees on a day to day basis in accordance with their policy
- Deliver the International Relocation products and services to the employee
- Strive to maintain Cartus’ position as the Market Leader by continuing to deliver exceptional customer services
- Participate in special projects as needed, including client presentations and client/supplier training
- Identify growth opportunities and refer it to the Account Management Team
- Be responsible for the co-ordination of Cartus Services, i.e., language, and cross-cultural training.
- To counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery
- Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
- Demonstrate knowledge of policy and programs in all interactions with client
- Recommend enhancements to client policy, dependant on the client you are working with.
- Evaluate client policy and recommend revisions and customization as appropriate
- Provide consultative expertise regarding industry best practices and program administration
- Research information to assist clients in the development of new and existing international policies and compensation programs.
- Develop and maintain all pertinent records and ad hoc reports for management review and decision making
- Maintain and Manage relationships with Cartus’ internal departments and external suppliers/partners in regards to reaching the clients expectations
- Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes.
- Ensure 100% accuracy and data integrity in all Cartus systems
- Maintain compliance with Cartus’ core values, practices, and standards
- Assist with the development and training of Train new internal personnel
Requirements
- Related business experience in the customer service or relocation field required
- Business experience in a highly pressurized customer service environment
- Demonstrated analytical and process skills are a minimum requirement
- High level of accuracy and process orientation required
- Bilingual and/or expatriate experience desirable
- Computer Literacy MS Office, Excel to an intermediate level
Benefits
- EOE including disability/veteran
- At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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