Configuration Engineer at Nokia ensuring accuracy of network and service data. Collaborating within Managed Services to enhance operational efficiency and service delivery.
Responsibilities
Ensure end-to-end configuration and change management, maintaining network and service data accuracy within agreed SLAs.
Resolve complex problems collaboratively by leveraging analytical skills and best practices in the Managed Services context.
Plan and execute configuration changes and problem resolutions, developing Methods of Procedure (MoPs) for medium- to high-risk operations.
Lead cross-functional collaboration with internal teams and external partners to address high-impact incidents and risks promptly.
Translate global standardized procedures into tailored guidelines for specific customer contexts, enhancing service delivery effectiveness.
Monitor service tickets, taking corrective actions to mitigate risks to service levels, including re-prioritizing tasks and engaging additional resources as needed.
Provide mentorship and training to team members while acting as a team or project leader, overseeing task allocation and performance assessments.
Foster a culture of innovation and adaptability by sharing knowledge and encouraging new ideas that align with evolving business needs
Requirements
Bachelor’s degree in Engineering, telecommunication, or software development.
3-5 years directly related experience in NZ's telecomunication experience with particular focus on the aggregation network.
Knowledge and experience with containerization and related support tools.
Proficiency in Node.js, REST API, JavaScript UX/UI design, and MS-SQL or similar databases.
New Zealand citizenship, residency, or work visa.
Benefits
continuous learning opportunities
well-being programs to support you mentally and physically
opportunities to join and get supported by employee resource groups
mentoring programs
highly diverse teams with an inclusive culture where people thrive and are empowered
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