Senior Quality Analyst at Leonardo DRS focuses on quality control and compliance audits. Evaluating processes and ensuring adherence to quality standards for defense technology solutions.
About the role
- Complex Service Desk Analyst providing in-depth technical support via phone and email in a hybrid work setting. Engaging in problem solving and collaboration with internal teams for effective solutions.
Responsibilities
- Providing in depth technical support via telephone or email
- Problem solving and troubleshooting; seeking out answers to get the best resolution for our customer
- Privileged access admin and project support
- Liaising with internal and 3rd party resolver teams – coordinating outcomes
Requirements
- Excellent communication and written skills
- A positive attitude, where taking initiative is second nature to you
- Forward-thinking problem-solving skills - you see a dead end as an opportunity to explore more options!
- An understanding of ITIL service delivery methodology and service desk
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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