Client Care Specialist at Gateway Services assisting customers with inquiries and product orders. Delivering quality service through effective communication and operational skills while managing client expectations.
About the role
- Newcomers Community Outreach Coordinator supporting the integration of vulnerable newcomers in Hamilton and Brantford. Collaborating with community partners and facilitating workshops.
Responsibilities
- Work with the Newcomer Services team to build new and existing community connections through community partnerships, networking, special events, outreach activities, and working groups to meet the needs of Government Assisted Refugees and other vulnerable newcomers during their community integration and decrease gaps in service delivery.
- Increase volunteer opportunities and community connections for government-assisted refugees to increase their social networks, capacity, and well-being and encourage the contribution of newcomers in their new community.
- Facilitating weekly workshops targeting our clients on various settlement-related topics.
- 1 day a week at the RAP program to build rapport with newly arrived GARs and introduce roles and upcoming workshops.
- Attend all team meetings and trainings.
- Document all group/ workshops on ETO/ICARE.
- Supervise/manage/volunteer for virtual English conversation circles 1x/ week.
- Organize group volunteer opportunities for corporate teams, families, and groups in Newcomer Services and be at these volunteer events as needed.
- Represent Wesley at meetings and events.
- Other duties as assigned.
Requirements
- Post-secondary education, preferably in immigration, diversity, Canadian studies, volunteer management, and/or equivalent job-related experience.
- Demonstrated strong understanding and success in different levels of Community Capacity Building and Advocacy skills, preferably in regards to newcomers and diverse populations.
- Experience and understanding of community partnership- outreaching and networking strategies.
- Excellent inter-personal skills with a diverse range of individuals and a positive and professional attitude.
- Strong understanding of Cultural Responsiveness, AOP/anti-racist approach, empowerment-oriented practice, client-centred approach, trauma, and violence-informed care.
Benefits
- Full Health & Dental Benefits (Eligible After Three Months)
- Personal & Vacation Days
- RRSP Contribution Program (Eligible After One Year)
- Employee Assistance Program Available Immediately
- Employee Discounts
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