Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Junior Commercial Support Analyst assisting commercial teams in operational errors and data analysis for Bmg. Collaborating to improve service delivery and communication within the company.
Responsibilities
- Work directly with the commercial team, providing support for opening and tracking tickets related to system errors.
- Consolidate information about operational failures and follow up on resolution with the responsible areas.
- Perform commercial data analysis to identify improvement opportunities and support sales strategies.
- Prepare presentations and reports to assist commercial teams in decision-making.
- Maintain clear and efficient communication with different areas of the company, ensuring alignment and speed in problem resolution.
- Organize and document processes and service workflows, contributing to continuous operational improvement.
Requirements
- Bachelor's degree completed, preferably in Business Administration, Engineering, Economics, Information Systems or related fields.
- Proficiency in Microsoft Office, especially Excel (pivot tables, formulas) and PowerPoint (executive presentations).
- Strong interpersonal communication skills, with the ability to handle conflicts and work collaboratively.
- Organized, proactive profile with strong attention to detail.
- Availability to work in a hybrid model, being in São Paulo twice a week.
Benefits
- Company-paid health plan (no monthly fee) + telemedicine;
- Company-paid dental plan (no monthly fee);
- Meal and food vouchers;
- Life insurance;
- Funeral assistance;
- Private pension plan;
- PPR - Profit Sharing Program (performance-based bonus);
- Único Skill (free education benefit);
- Bike parking and locker rooms;
- Childcare assistance;
- Internet allowance;
- Wellness programs;
- On-site clinic;
- Pregnancy support program;
- Extended maternity and paternity leave;
- Copay exemption for pregnant employees and babies up to 1 year old;
- Personalized baby kit;
- Dr. BMG – telepsychology, telemedicine, nutritionist, nurse and physical educator services, extended to dependents;
- PAP - advisory program for financial, legal and psychological support;
- Gympass/Wellhub - discounted gym memberships;
- Pharmacy partnership/discounts;
- Fresh fruit every day;
- Birthday day off;
- Flexible dress code;
- Hybrid work model.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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