Hybrid Commercial Lines Account Manager

Posted last week

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About the role

  • Manage an assigned book of commercial business with a focus on accuracy, retention, and growth.
  • Build and maintain strong relationships with business clients through proactive communication and personalized service.
  • Prepare renewal reviews, process endorsements, and handle billing questions and policy changes efficiently and accurately.
  • Work collaboratively with producers, underwriters, and carrier partners to ensure optimal coverage and pricing for clients.
  • Review policies, audits, and certificates to ensure compliance with client and carrier requirements.
  • Identify and recommend appropriate coverage enhancements and cross-sell needs.
  • Provide prompt assistance with claims inquiries and other client service needs.
  • Maintain detailed documentation of all client interactions and transactions in the Agency Management System.
  • Stay current on carrier products, underwriting guidelines, and industry trends.
  • Perform additional duties as assigned to support agency and departmental goals.

Requirements

  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities with accuracy and professionalism in a fast-paced environment.
  • Solid understanding of commercial insurance coverages, rating, and underwriting processes.
  • Experience with Agency Management Systems. (Applied Epic preferred)
  • Proficiency in Microsoft Office and comparative rating software.
  • High degree of professionalism, organization, and attention to detail.
  • Massachusetts Property & Casualty license required (or ability to obtain within 90 days of hire).

Benefits

  • Health, dental, and vision insurance.
  • Short Term/Long Term Disability.
  • 401(k) plan with company match.
  • Pension plan; fully funded by BayCoast.
  • Paid time off, personal days, and sick time.
  • Opportunities for continuing education, professional development, and career advancement.
  • Student Loan Paydown.
  • Education Assistance Program.
  • A collaborative, supportive team environment that values both professional and personal growth.

Job title

Commercial Lines Account Manager

Job type

Experience level

Mid levelSenior

Salary

$51,682 - $80,109 per year

Degree requirement

Bachelor's Degree

Location requirements

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