Collateral Analyst I working with the Collateral Management team to locate and recover vehicle collateral. Utilizing skip tracing tools to negotiate terms for delinquent accounts.
Responsibilities
Review and update DFC repossession log with accuracy
Assign repossession vehicles to 3rd party recovery agents in a timely manner
Utilize high level skip-tracing practices to obtain customer and vehicle location information
Consistently update 3rd party vendors with most recent location data for assigned collateral
Navigate and update 3rd party repossession assignment systems
Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner
Meet or exceed established call volume and account action requirements
Process recovery cost analysis & KBB for recovered vehicles
Other duties as assigned
Requirements
High School graduate or equivalent, 18 years or older required.
Strong attention to detail
Sense of urgency
Excellent communication
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Experience with outbound calls or collections is valuable
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