Software Engineer integrating hardware features into core platforms at Red Hat. Collaborates with teams to ensure seamless operations between hardware and software.
About the role
- Cloud Infrastructure Manager overseeing 24/7 multi-cloud operations for SaaS portfolio. Leading SRE team and ensuring cloud infrastructure supports business growth.
Responsibilities
- Lead day-to-day cloud operations (deployments, monitoring, incident resolution, change management, and system administration) across multi-cloud environments, with a strong focus on AWS, in a 24/7 multi-region SaaS setup.
- Provide hands-on technical leadership for complex infrastructure projects, system upgrades, and major incident responses, serving as the escalation point for the team.
- Build, lead, and develop a high-performing SRE team through coaching, mentoring, and feedback, while setting clear performance goals and career paths.
- Collaborate with the central FinOps team to drive cloud cost optimisation, implementing cost monitoring frameworks to achieve budget targets.
- Lead technical integration of newly acquired businesses into Ideagen’s infrastructure, ensuring smooth consolidation and standardisation with minimal disruption.
- Implement robust observability strategies—monitoring, logging, alerting, and dashboards—for proactive issue detection and stakeholder visibility.
- Partner with Security teams to ensure all infrastructure meets cybersecurity and compliance standards, including participation in audits.
- Oversee vendor management, capacity planning, disaster recovery, and business continuity to maintain high availability, strong performance, and continuous improvement through automation and process optimisation.
Requirements
- Proven experience managing 24/7 production environments in multi-region, multi-vendor cloud SaaS platforms.
- Cloud expertise: Hands-on experience with AWS and/or Azure infrastructure, including IaaS, PaaS, and managed services.
- Database management: Experience with both on-premises and cloud databases (e.g. MSSQL, MySQL, PostgreSQL, Aurora, SQL Azure).
- Modern DevOps practices: Proficiency with containerization, orchestration, and IaC tools (Docker, Kubernetes, Helm, Terraform).
- Leadership experience: Track record of successfully leading and developing technical teams.
- Communication skills: Excellent written and verbal communication with ability to engage technical and business stakeholders.
- Problem-solving: Strong analytical and strategic thinking capabilities with a bias toward action.
- Agile experience: Familiarity working in agile development environments with cross-functional teams.
- Desirable: Compliance frameworks: Experience with ISO27001, SOC2, FedRAMP, or similar compliance standards.
- Service Management: Understanding of ITIL service management framework.
- Cost optimisation: Experience with cloud FinOps practices and cost management tools.
- Observability platforms: Experience with tools like New Relic, Datadog, Prometheus, or similar.
- Software Development Lifecycle: Deep understanding of SDLC and CI/CD practices
- Scripting/automation: Proficiency in Python, Bash, PowerShell, or similar languages.
- Acquisition integration: Experience integrating infrastructure from M&A activities.
Benefits
- Benefits at Ideagen
Job title
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Degree requirement
Tech skills
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