About the role

  • Establish Clinical Partnerships
  • Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
  • Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care for patients.
  • Expand your network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care.
  • Own Patient Training
  • Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment.
  • Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device.
  • Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage.
  • Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient’s care routine.
  • Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use.
  • Oversee Clinical Education
  • Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet.
  • Oversee CPTs by providing timely product updates and being a clinical resource.
  • Leverage multiple data sources to inform education strategy and individual/team actions.
  • Maintain and update data systems, such as Salesforce, to capture training metrics.

Requirements

  • Associates degree
  • 2+ years of related experience
  • Valid driver’s license
  • Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state)
  • Must reside within the geographic area of the assigned area.
  • This position requires regular business travel, mostly by car within a set geographic region. Overnight travel and amount of air travel varies by territory, may be as much as 2 – 5 overnights per month.
  • Ability to lift, carry and transport up to 30 lbs., professional sales samples and literature.

Benefits

  • Comprehensive benefits package
  • Generous paid time-off
  • Career growth opportunities

Job title

Clinical Services Manager

Job type

Experience level

JuniorMid level

Salary

$90,000 - $146,000 per year

Degree requirement

Associate's Degree

Location requirements

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