Manager leading HR Service Centre for Peel Region, accountable for employee lifecycle experience and HR technology. You'll ensure seamless employee interactions with HR systems and compliance.
About the role
- Client Services Manager at Ticketek in Melbourne, overseeing ticketing for prestigious events and ensuring client service excellence. Collaborating across teams to deliver world-class entertainment experiences.
Responsibilities
- The Client Services Manager will join our Ticketek team based in Melbourne.
- This role will work closely with clients from Victoria's most prestigious venues, ticketing world-class entertainment events.
- Ensure each client receives a high standard of service delivery and continuity across their accounts.
- Liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance.
- Partnering with Clients to discuss event ticketing build requirements and time frames.
- Delivering accurate event builds.
- Providing timely and concise reporting and insights.
- Build and maintain events within the Ticketing System as well as manage ticketing operations on event days.
- Provide on site testing and client support and engagement on site throughout the duration of the event.
- Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time.
Requirements
- Have a passion for live events.
- Demonstrate a client focused attitude, being a true ambassador for our brand.
- Be a team player willing to strive to deliver exceptional results.
- Possess attention to detail.
- Be able to troubleshoot and problem solve.
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
- Excellent verbal and written communication.
- Ability to develop new and existing relationships with clients.
- Ability to resolve client/customer problems in a helpful manner.
- Understanding or ability to learn ticketing systems and processes.
- Client/customer relationship skills.
- Experience in Event or ticketing roles.
- Interest in Theatre / Arts
- Tertiary qualified.
Benefits
- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team
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