Hybrid Client Ticketing Services Manager

at TEG Pty Ltd

• Job title: Client Ticketing Services Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: A$72,500 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Melbourne, Australia

About the role

• Client Services Manager at Ticketek in Melbourne, overseeing ticketing for prestigious events and ensuring client service excellence. Collaborating across teams to deliver world-class entertainment experiences.

Responsibilities

• The Client Services Manager will join our Ticketek team based in Melbourne.
• This role will work closely with clients from Victoria's most prestigious venues, ticketing world-class entertainment events.
• Ensure each client receives a high standard of service delivery and continuity across their accounts.
• Liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance.
• Partnering with Clients to discuss event ticketing build requirements and time frames.
• Delivering accurate event builds.
• Providing timely and concise reporting and insights.
• Build and maintain events within the Ticketing System as well as manage ticketing operations on event days.
• Provide on site testing and client support and engagement on site throughout the duration of the event.
• Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time.

Requirements

• Have a passion for live events.
• Demonstrate a client focused attitude, being a true ambassador for our brand.
• Be a team player willing to strive to deliver exceptional results.
• Possess attention to detail.
• Be able to troubleshoot and problem solve.
• Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
• Excellent verbal and written communication.
• Ability to develop new and existing relationships with clients.
• Ability to resolve client/customer problems in a helpful manner.
• Understanding or ability to learn ticketing systems and processes.
• Client/customer relationship skills.
• Experience in Event or ticketing roles.
• Interest in Theatre / Arts
• Tertiary qualified.

Benefits

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team