Client Services Manager at Ticketek in Melbourne, overseeing ticketing for prestigious events and ensuring client service excellence. Collaborating across teams to deliver world-class entertainment experiences.
Responsibilities
The Client Services Manager will join our Ticketek team based in Melbourne.
This role will work closely with clients from Victoria's most prestigious venues, ticketing world-class entertainment events.
Ensure each client receives a high standard of service delivery and continuity across their accounts.
Liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance.
Partnering with Clients to discuss event ticketing build requirements and time frames.
Delivering accurate event builds.
Providing timely and concise reporting and insights.
Build and maintain events within the Ticketing System as well as manage ticketing operations on event days.
Provide on site testing and client support and engagement on site throughout the duration of the event.
Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time.
Requirements
Have a passion for live events.
Demonstrate a client focused attitude, being a true ambassador for our brand.
Be a team player willing to strive to deliver exceptional results.
Possess attention to detail.
Be able to troubleshoot and problem solve.
Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
Excellent verbal and written communication.
Ability to develop new and existing relationships with clients.
Ability to resolve client/customer problems in a helpful manner.
Understanding or ability to learn ticketing systems and processes.
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