Hybrid Senior Facilities Manager

at MAPP

• Job title: Senior Facilities Manager
• Job type: Contract
• Experience level: Senior
• Salary: £60,000 - £65,000 per year
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Facilities Manager overseeing direct management of properties and supporting facility teams at MAPP. Responsible for promoting MAPP’s reputation and delivering exceptional customer service.

Responsibilities

• The Senior Facilities Manager is responsible for the direct management of properties within our portfolio, including the management and direction of staff reporting to them.
• The role will involve strategically supporting the building and FM based teams linking in with the existing Senior Facilities Team network within the region.
• The Senior Facilities Manager is responsible for representing MAPP in the local and regional business and real estate community to promote MAPP’s reputation and capabilities to prospective tenants, clients and the Client.
• Line management of a team, enabling strong team performance through effective leadership, providing support and mentoring to colleagues.
• Working collaboratively with internal stakeholders to deliver excellent customer service to our clients and occupiers.
• A high level of integrity and professionalism must be demonstrated and always maintained.

Requirements

• IOSH / Member of IWFM.
• Building Management/Contractor management.
• Time management & Excellent organisational skills.
• Proven experience in production and presentation of Client / management reports.
• Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels.
• Effective line management skills.
• Effective PC skills, including a strong working knowledge of Microsoft packages.
• Pro-active, flexible attitude to changes in the company, IT systems and the role itself.

Benefits

• A track record of FM in multi-let office buildings.
• Across buildings of different ages and sizes - a strong understanding of systems, equipment, technology and landlord’s services is helpful.
• Of dealing with occupiers through fit out and everyday occupation and what matters to them.
• A good working knowledge of H&S, environmental and statutory regulations.
• A good working knowledge of FM in hard and soft services.
• A reasonable knowledge of networks, building management technology, industry software, compliance platforms and PO/invoice approval systems.
• Demonstrably strong customer service skills.
• Proven experience in service charge budgeting and understanding of RICS Codes.
• Implementing processes and procedures and bringing teams through to deliver them.