Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Client Success Manager supporting lower-tier clients to maximize value from Luxury Presence platform. Enhancing digital strategies and providing SEO education in real estate sector.
Responsibilities
- Support lower-tier clients through a one to many engagement model
- Educate clients on SEO and digital marketing best practices
- Drive product adoption and proactively identify growth opportunities
- Collaborate with internal teams to ensure timely execution of client deliverables
- Monitor client activity, share insights, and recommend strategies to improve engagement and retention
Requirements
- 1+ years in Customer Success or another client-facing role
- 2+ years in software implementation, campaign execution, or creative operations
- Working knowledge of SEO, social media, content marketing, and/or paid media
- Proven ability to use data and analytics to drive success
- Strong organizational and time management skills in a fast-paced environment
- Enthusiasm, adaptability, and a client-first mindset
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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