DE
Client Service Administrator providing exceptional service as first point of contact for clients. Managing appointments, maintaining clinic organization, and engaging with community outreach efforts.
About the role
- Act as the primary point of contact for client inquiries and technical requests, ensuring timely resolution within SLAs and managing the escalation of operational and data issues.
- Build strong, trusted relationships through regular meetings to provide performance updates, resolve issues, and deeply understand client goals and challenges.
- Manage the client lifecycle by leading a smooth onboarding process, providing offboarding support when needed, and ensuring a professional experience at every stage.
- Proactively monitor client health by analyzing data and service operations to identify trends, mitigate risks, and uncover opportunities for deeper engagement.
- Empower client success by delivering tailored training and resources, contributing to success plans, and promoting ease of use through continuous education.
- Support account growth and retention by preparing materials for renewal conversations and helping to identify upsell and cross-sell opportunities.
- Provide project coordination for client initiatives, including tracking milestones, scheduling meetings, and maintaining documentation to ensure timely delivery.
Requirements
- Bachelor’s degree in Business, Communications, IT, or a related field
- Internship, academic project, or up to 1 year of experience in a customer-facing or administrative support role
- Exceptional organizational skills and a keen eye for detail
- Strong verbal and written communication skills with a customer-service orientation
- A proactive, curious mindset with a strong desire to learn about client success and the energy technology sector
- Proficiency with Microsoft Office Suite (especially Excel and PowerPoint)
- Familiarity with JIRA or an interest in project coordination principles is an asset
Benefits
- RRSP program with employer match
- Competitive salary
- Flexible, hybrid work arrangements, minimum 2 days in office requirement
- Company-paid Health & Wellness days off
- Fitness Club & Bike Share subsidy
- A fully funded, employee-focused health benefits plan (including vision care, an extensive Employee & Family Assistance Plan, and enhanced coverages for wellness-based practitioners such as mental health support, massage therapy and others)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
AD
AND DigitalHead of Client Services
Head of Client Services managing client relationships and account growth at AND Digital. Responsible for strategic direction and innovative solutions in a digital environment.
HH
Hilltop HoldingsClient Service Associate, Registered
Client Service Associate provides administrative support and client interaction for Financial Advisors. Role involves client inquiries, onboarding, and supporting marketing strategies in a hybrid environment.
MS
Moore Kingston SmithClient Services Executive – Financial Planning
Client Services Executive responsible for delivering exceptional client experience in financial planning. Collaborating with advisers and administrators to ensure compliance and timely implementations.
Client Success Manager at BetaNXT maintaining relationships with key clients and ensuring satisfaction. Handling proxy events and collaborating with sales for client success in a hybrid role.
LO
Law Society of OntarioAdministrator, Contact Centre, Client Service Centre
Administrator managing client correspondence and inquiries for the Law Society of Ontario. Requires hybrid working arrangement and qualifications in administration with customer service experience.
Supervisor of Customer Service at SONDA managing client contracts and team performance. Ensuring service quality and identifying improvement opportunities in financial processes.
HE
HeimatTBWA\Group Manager Client Service – Digital Focus
Group Manager Client Service managing an interdisciplinary team for Nissan. Leading marketing strategies and enhancing customer communication through data analysis and teamwork.
HE
HeimatTBWA\Client Service Media Planner – Digital Focus
Client Service Media Planner shaping integrated marketing strategies for NISSAN as part of HeimatTBWA. Collaborating with a cross - functional team focused on achieving innovative marketing solutions.
AC
Alberta Blue CrossClient Care Specialist I – Group Sales
Client Care Specialist I supporting group sales at Alberta Blue Cross. This role involves relationship management and providing exceptional customer service in a hybrid work environment.