Hybrid Client Services Administrator

at Teamified

• Job title: Client Services Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: ERP
• Location requirements: Hybrid, Quezon City, Philippines

About the role

• Client Services Administrator providing administrative support to reseller network and internal teams. Handling order processing, customer communication, invoicing, and operational support.

Responsibilities

• Process new orders from reseller partners in accordance with our client’s established workflows.
• Enter order and customer details accurately into systems such as Odoo, Asana, and PaperCut portals.
• Verify order details, licenses, and renewals to ensure completeness before processing.
• Coordinate with the operations team and automation specialist to ensure order data flows correctly between systems.
• Respond promptly and professionally to reseller and customer requests via phone, email, and ticket systems.
• Provide accurate information regarding order status, renewals, and invoicing.
• Support the Project Coordinator in communicating scheduling updates or follow-ups when needed.
• Generate and issue invoices accurately and on time, ensuring alignment with order details.
• Track and reconcile purchase orders, invoices, and payments within our client’s internal systems.
• Work with the operations manager to flag discrepancies or overdue items for follow-up.
• Answer and route inbound phone calls from resellers and customers.
• Maintain accurate records of all communications and transactions in our client’s systems.
• Support the broader operations team with administrative and coordination tasks as needed.

Requirements

• Experience in administrative support, customer service, or order processing roles.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills in English.
• Strong organisational and multitasking abilities.
• Proficiency with common business tools (Microsoft Office / Google Workspace).
• Willingness to learn and work with our client’s internal systems (Asana, Odoo, PaperCut, automation tools).
• Experience in a technology, SaaS, or channel-based business (Desirable).
• Familiarity with CRM, ERP, or workflow systems (e.g. Odoo, HubSpot, Salesforce) (Desirable).
• Basic understanding of invoicing, purchase orders, and account reconciliation (Desirable).
• Prior experience in a remote or distributed team environment (Desirable).

Benefits

• Flexibility in work hours and location, with a focus on managing energy rather than time.
• Access to online learning platforms and a budget for professional development
• A collaborative, no-silos environment, encouraging learning and growth across teams
• A dynamic social culture with team lunches, social events, and opportunities for creative input
• Health insurance
• Leave Benefits
• 13th Month Salary