IT Infrastructure Management Specialist responsible for optimizing IT systems and managing project risks while interacting with Japanese clients. Involves collaboration with cross - function teams and effective communication with stakeholders.
PL
Hybrid Client Service Manager
Posted 5 months ago
About the role
- Client Service Manager role focusing on delivering excellent service to personal lines clients. Involves using in-depth knowledge to provide recommendations and problem-solving access.
Responsibilities
- Provide an excellent client experience to personal lines clients on all inquiries and questions, primarily via email and phone, and appointments.
- Maintain appropriate documentation in accordance with guidelines.
- Navigate agency management system and rating software with ease and efficiency.
- Provide timely and accurate resolution to all billing related questions.
- Take first reports of claims, when the claims team is unavailable.
- Answer all policy and insurance specific questions in a positive and professional manner.
- Achieve estimated client monthly call goals.
- Actively attempt to upsell/round accounts to meet team goals.
- Answer specific coverage questions that require rating.
Requirements
- 3 years experience preferred
- At Least 1 year of experience in the P&C insurance industry
- High School Diploma/ GED
- Active Massachusetts Property & Casualty Insurance license (must obtain within 2 years of hire)
- Excellent interpersonal and communication skills (both oral and written)
- Proficient with use of Microsoft Office Suite and products
- A passion for being part of a team that drives our company to industry leadership
- Ability to establish and maintain effective working relationships with both peers and clients
- Authorized to work in the U.S. without sponsorship.
Benefits
- Medical, Dental, and Vision Benefits
- Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
- Company paid Short-Term Disability, Long-Term Disability and Group Term Life
- Company paid Employee Assistance Program
- Paid Parental Leave
- Paid holidays
- Personalized PTO
- 401 (k)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer support role for Japanese speaking clients at Kyndryl. Engage with customers and enhance service experience while leveraging technical knowledge.
Senior Tax Manager for Top 20 CPA firm focusing on client opportunities and local market growth. Join Aprio's dynamic Tax team for professional advancement and collaboration.
Cyber Client Service Technician serving as the primary GEHC Services face for device cybersecurity. Responsible for ensuring customer satisfaction through service excellence.
Hands - on technical leader overseeing clinical medical devices' cybersecurity services. Leads Cyber Client Service Technicians while ensuring compliance and service excellence.
Tactical Coordinator managing daily flight operations for VistaJet. Overseeing client needs and coordination among internal teams while ensuring high service quality.
Tactical Coordinator overseeing all flights for clients at VistaJet. Requires problem solving and communication in a fast - paced environment at Malta International Airport.
Client Services Executive role supporting legal advisors in a hybrid setting with a focus on client service and organization duties.
Providing proactive support to legal advisors in a temporary role within Client Services team. Collaborating closely with colleagues and assisting with various administrative tasks.
Motor Vehicle Direct Client Service Specialist I working in a fast - paced environment for the Vermont Department of Transportation. Responsibilities include managing customer service for high volume mail and paperwork.