FI
Fitch Group, Inc.Senior Analyst, Retail & Consumer
Senior Analyst performing credit analysis for Retail and Consumer sector at Fitch Ratings. Collaborating with teams on financial modeling and presentations.
About the role
- Processing Client Remittances within the established SLA’s while maintaining a high quality standard
- Ensuring resident bills are accurate and generated in accordance to the established bill cycles
- Ensuring that any new accounts are set up for Billing & Settlements processes including the set-up and maintenance of account fees and credits.
- Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions
- Client facing to help educate and resolve client reconciliations requests or billing investigations from clients.
- Working with external clients including Property Owners/Mangers, Utility Companies and Third-Party Vendors while establishing and maintaining relationships.
- Making recommendations, executing and testing changes, improvements and controls to the Billing & Settlements processes
- Handling client escalations while proactively seeking ways to help improve NPS.
- Performing other duties in the Billing department as assigned.
- Canceling and re-billing corrections
- Completing move in and move out field activities in the Billing system when required. Ensuring resident data is flowing from the Property management system
- Processing payments, adjustments, deposits and any exceptions in a timely and accurate manner.
- Managing and updating rates for the assigned buildings
- Provide tailored reports for the client when requested
- Act as client Advocate with other departments
- Participate in special projects and initiatives as assigned
- Create and deliver a high volume of accurate and on-time monthly invoices to our submetering clients.
- Maintain detailed and accurate records of billing activities
- Ensure timely resolution of all inquires
Requirements
- Ability to manage conflict
- University Degree or Business Administration Certificate or related equivalent experience
- Minimum 3 year experience in Billing Operations
- Utility, Telecom Industry Experience is an asset
- Detail oriented, analytical and inquisitive
- Strong team player with interpersonal skills that can create and maintain key partnerships between internal clients and external clients at all levels including Residential Customers, Property Managers, Accountants and Executives.
- Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly-changing environment.
- Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines
- Must be flexible to work on multiple tasks while working with challenging deadlines.
- Ability to build effective relationships with clients and internal staff
- Strong critical thinking, decision making and analytical skills
- Excellent written and verbal skills
Benefits
- 100% company covered heath and dental benefits from day 1
- Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
- Grow with us! We cover annual fees for your professional designation
- Paid personal and sick days on top of your vacation
- Summer hours to enjoy the weather
- Company sponsored social events & more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
FI
Fitch Group, Inc.Senior Analyst, Retail & Consumer
Senior Analyst covering Retail and Consumer sectors for Fitch Ratings, responsible for credit analysis and financial modeling within a global context.
FI
First Division Consulting, IncIT Process Analyst
IT Process Analyst supporting the implementation and maturation of ITIL processes for the Department of Defense. Collaborating with stakeholders to ensure excellence in IT service management documentation.
VP
Veritas PrimeBPaaS Service Readiness Analyst
BPaaS Service Readiness Analyst participating in payroll deployment projects from configuration to go - live. Involves QA validation, collaboration, and ensuring compliance with payroll regulations.
MA
MANN+HUMMELUAP Analyst
Analista de UAP optimizing production efficiency of manufacturing processes at MANN+HUMMEL. Leading projects for quality improvement and training staff in production routines.
TS
Temple Health – Temple University Health SystemApplication Analyst – Epic Anesthesia, Optime
Application Analyst enhancing TUHS applications and supporting system upgrades at Temple Health. Involves addressing defects, analyzing requirements, and educating stakeholders in a hybrid work setting.
MI
Mollica ITAnalista Fiscal/Contábil – Sênior
Senior Financial Analyst ensuring fiscal compliance for Mollica IT. Responsible for tax calculations, accounting registrations, and financial reports in São Paulo.
Analista de Transportes managing freight costs at Estoca, a tech - driven logistics company. Supporting decision - making through data analysis and interdepartmental collaboration.
BE
BenchSciLead Analyst, Data
Lead Business Analyst focusing on data analytics and business intelligence at BenchSci. Collaborating across teams to define and drive analytical strategy for informed decision - making.
SE
Somos EducaçãoControllership Analyst I
Analista Controladoria I at SOMOS Educação supporting financial reporting and audits. Collaborating with senior analysts and contributing to budgeting and reporting processes.