UK
UKTVDigital Designer
Digital Designer creating performance - driven assets for UKTV's Creative Team. Focusing on static and motion content to drive engagement and growth on digital platforms.
About the role
- Make website updates using WordPress and other standard web design elements to meet client needs/requests within the confines of FMG's Forge website platform and workflows.
- Coordinate/perform inbound website change requests ranging from basic address changes and other content updates to complex new page builds and design changes.
- Serve as product expert by answering client questions, sharing best practices, making recommendations, and collaborating on client resources.
- Promptly address client inquiries, issues, and/or feedback and provide proper follow-up to ensure client satisfaction.
- Work closely with Client Experience Coordinators to understand client and company goals.
- Proactively communicate with clients and the internal team via phone, email, and web meetings to ensure expectations are met and exceeded.
- Leverage client feedback and requests to assist in developing new ideas for product tools and features to enhance the client experience.
- Collaborate with various departments to create a consistent and positive client experience.
- Participate in ongoing team meetings to review ideas, feedback, and related activity.
- Leverage tools including Google G Suite and Slack; maintain a private & secure workspace and required internet connection speeds (5mbps/3mbps).
Requirements
- WordPress and website design experience (WPBakery experience preferred).
- Knowledge and understanding of basic CSS/HTML.
- Detail oriented, organized, and able to juggle multiple priorities with grace.
- Self-motivated and able to function independently and within a team structure.
- Strong writing skills and excellent communication via email.
- Ability to manage expectations, set schedules, and ensure deliverables are on track as agreed to.
- Great interpersonal skills; able to collaborate across departments.
- Quick on your feet; able to field questions and challenges as they happen.
- Excellent follow-up and follow-through skills.
- Experience working with Google G Suite and other online tools desired; ability to quickly learn new tools.
- Must be able to work an 8am-6pm EST shift schedule.
- Training in the Bethlehem office is required; will be asked to travel to the office for in-person training and attend in-person events as applicable.
Benefits
- Generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
- Comprehensive paid time off policies covering vacation, sick days, parental leave, and bereavement leave.
- Medical with $0 co-pay.
- Telehealth plan.
- Dental.
- Vision.
- Health Savings Account (HSA) with generous employer contributions.
- Flexible Spending Accounts (FSA).
- Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.
- Company-paid Short & Long Term Disability coverage.
- Company-paid Employee Assistance Program (EAP).
- Matching 401(k) with immediate full vesting.
- On Demand Pay - access to a portion of your earned wages prior to the payday with same day deposit.
- Internet & Gym Reimbursement.
- Work computer equipment provided.
- Employee events (in-person and virtual) and FMG swag.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Tech skills
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