Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
About the role
- Client Experience Manager at Capital Economics ensuring exceptional service for Enterprise clients. Build relationships, provide solutions, and track client satisfaction while collaborating with internal teams.
Responsibilities
- Build and maintain strong relationships with senior executives across your Enterprise accounts.
- Understand client pain points and objectives to provide value-based solutions that help individuals achieve their goals.
- Provide onboarding and training to new users to ensure they are utilising our products effectively.
- Monitor adoption and satisfaction to proactively address any issues and identify opportunities for upselling or cross-selling services.
- Work closely with internal teams to relay client feedback and contribute to product enhancements.
- Partnering with internal stakeholders on product ideation.
- Develop client experience plans, track adoption and outcomes to align with a strong user lifecycle.
Requirements
- +3 years’ demonstrative experience in a similar role, ideally within a B2B Financial Services environment.
- An understanding of macroeconomics is also desirable.
- Value selling experience essential, ideally having used MEDDPIC methodology.
- Strong interpersonal and communication skills with a proven ability to build relationships.
- Ability to analyse data and generate actionable insights to improve client outcomes.
- Experience using CRM software including Salesforce and Tableau.
- Strong problem-solving skills and the ability to work independently.
- Organised, proactive, and capable of managing multiple accounts simultaneously.
- A passion for delivering excellent service and advocating for client needs.
Benefits
- Good annual leave (19 days plus your birthday) & sick package (10 days)
- Life assurance
- Medical insurance
- Health Assured (Employee Assistance Programme)
- Hybrid working
- Flexible working policy
- Training & development
- Good additional maternity and paternity policies
- Thriving social committee.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Regional Customer Success Manager at Mastercard focusing on customer engagement and managing network products. Collaborating with cross - functional teams for effective customer solutions and satisfaction.
CRM Manager developing customer engagement strategies and lifecycle marketing for a white - label online casino solutions provider. Collaborating with teams and managing CRM tools to enhance customer retention.
Senior Associate, CRM leading operational and compliance procedures at CreditSights in Chicago. Collaborating with compliance teams to ensure efficient execution and issue resolution.
Senior Customer Success Manager driving value for strategic Enterprise customers in the Transport, Logistics, and Manufacturing sectors. Cultivating partnerships and ensuring customer success through adoption and measurable outcomes.
Senior Customer Success Manager cultivating enterprise customer relationships at SafetyCulture. Leading adoption and expansion while ensuring strategic priorities are met in a hybrid work environment.
Customer Success Manager serving as the bridge between customers and the company. Developing IT strategies and managing client relationships for successful project outcomes in a hybrid work environment.
Global Senior Director leading CRM transformation and organizational change management at AstraZeneca. Collaborating cross - functionally to improve user experiences and drive measurable business impact.
Join Paysafe as a Marketing Customer Engagement Manager to lead consumer CRM strategies and lifecycle marketing. Collaborate globally to enhance customer engagement and retention across various platforms.
Partner Success Manager at Central Payments fostering client relationships and supporting innovative payment programs in a dynamic fintech environment.