Administrative Analyst at Sandvik focusing on efficiency and organization in services processes for mining and construction. Collaborating on tasks related to financial data and operational analytics.
About the role
- Client Enablement Analyst responsible for client onboarding and technical support at ESG Book. Collaborating across teams to enhance the customer experience with sustainability data solutions.
Responsibilities
- Build and maintain strong foundational knowledge of the ESG Book product suite, including key workflows, use cases, and customer impact.
- Setting up client access, permissions, and delivery schedules on the ESG Book platform
- Guiding new clients through onboarding processes and platform orientation
- Apply product knowledge to resolve standard customer queries accurately.
- Serving as a key point of contact, particularly for German-speaking clients (e.g. savings banks in Germany)
- Handling incoming client support queries via the service desk
- Investigating and resolve technical problems related to platform access, data, and delivery
- Using tools like Excel for analyzing and troubleshooting data-related issues
- Collaborating with tech and product teams to triage complex problems
- Acting as a link between the CES team and internal stakeholders (Sales, Product, Tech)
- Supporting Sales Teams with technical documentation and insights on platform functionality
- Helping develop internal and client-facing documentation and FAQs
Requirements
- 0-2 years of relevant experience.
- Superior proficiency/skills with Microsoft Excel, PowerPoint, and Word.
- Fluent in German and English.
- Excellent interpersonal and communication skills, with the ability to communicate technical and quantitative topics to a range of stakeholders.
- Demonstrated analytical skills and mindset.
- Additional skills like SQL and Python can be helpful.
Benefits
- We are an equal opportunities employer. This belief and approach apply to all aspects of employment, including recruitment and selection, opportunities for training, development and promotion and our terms and conditions of engagement.
- Apply Now
- If you’re excited to be part of a purpose-driven company that values your contributions and offers room to grow, we’d love to hear from you. Join ESG Book and help shape the future of sustainable finance, while building your own, too.
Job title
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