Build and maintain strong foundational knowledge of the ESG Book product suite, including key workflows, use cases, and customer impact.
Setting up client access, permissions, and delivery schedules on the ESG Book platform
Guiding new clients through onboarding processes and platform orientation
Apply product knowledge to resolve standard customer queries accurately.
Serving as a key point of contact, particularly for German-speaking clients (e.g. savings banks in Germany)
Handling incoming client support queries via the service desk
Investigating and resolve technical problems related to platform access, data, and delivery
Using tools like Excel for analyzing and troubleshooting data-related issues
Collaborating with tech and product teams to triage complex problems
Acting as a link between the CES team and internal stakeholders (Sales, Product, Tech)
Supporting Sales Teams with technical documentation and insights on platform functionality
Helping develop internal and client-facing documentation and FAQs
Requirements
0-2 years of relevant experience.
Superior proficiency/skills with Microsoft Excel, PowerPoint, and Word.
Fluent in German and English.
Excellent interpersonal and communication skills, with the ability to communicate technical and quantitative topics to a range of stakeholders.
Demonstrated analytical skills and mindset.
Additional skills like SQL and Python can be helpful.
Benefits
We are an equal opportunities employer. This belief and approach apply to all aspects of employment, including recruitment and selection, opportunities for training, development and promotion and our terms and conditions of engagement.
Apply Now
If you’re excited to be part of a purpose-driven company that values your contributions and offers room to grow, we’d love to hear from you. Join ESG Book and help shape the future of sustainable finance, while building your own, too.
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