Quality & Continuous Improvement Manager focusing on quality culture and continuous improvement in engineering environments. Driving initiatives and collaborating with teams for optimal QA/QC activities.
About the role
- Reporting directly to the Specialist Claims Operational Manager.
- Lead and support a team of Desk Based Property Insurance Advisors (DBPIAs).
- Manage end-to-end Home and Commercial claims.
- Provide leadership and guidance to Home Resolution Operations Team Leaders.
- Identify and promote best practices, driving continuous improvement.
- Apply your industry knowledge and regulatory expertise to assess and categorise risk accurately.
- Oversee customer conversations and remote assessments.
- Maintain compliance with policy requirements and Health & Safety standards.
- Manage claim demand, productivity, and supplier instructions.
- Capture and resolve customer concerns within policy guidelines.
- Drive governance and quality control by overseeing audits, feedback, and completion of training modules.
Requirements
- Excellent communication skills with the ability to build strong relationships and influence stakeholders.
- Proven leadership and people management experience, with a track record of coaching and developing high-performing teams.
- Strong claims knowledge and a solid understanding of operational processes and products.
- Analytical skills, including problem-solving, reporting, and presenting insights clearly.
- Experience driving process improvements and delivering good customer outcomes.
Benefits
- 9% employer contributed pension
- Annual company bonus of up to 10%
- 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
ET
ETL-GruppeSenior Manager – Audit / Public Auditor
(Senior) Manager Audit responsible for business audit in various industries. Leading teams, managing projects, and ensuring quality in auditing processes.
GU
Global Credit UnionMember Service Center Team Manager
Manage Member Service Center operations at Global Credit Union in Anchorage. Focus on service delivery, member advocacy, and staff development.
PP
Responsable de point de vente dirigeant les opérations d'un magasin de peinture à Auxerre. Offrant un service aux clients professionnels et particuliers, avec une équipe dynamique.
Import Export Operations Manager overseeing transportation and trade compliance processes of imports and exports for PPG. Managing performance of external providers and reporting KPIs to leadership.
KC
KYOCERA AVX Components CorporationLeiter Konstruktion
Team Leader in Construction at KYOCERA AVX overseeing a team in innovative machine design projects. Driving development and quality assurance in specialized machinery for global markets.
LA
Landis+GyrAssistant Manager, R2R
Assistant Manager, R2R supporting general ledger services for EMEA at Landis+Gyr. Involved in month - end close, reconciliations, and transition activities.
AS
Alloheim Senioren-Residenzen SEWound Care Manager
Wundmanager position focused on wound management and care quality in Germany's largest nursing home operator. Involves collaboration with medical staff and providing patient care.
AT
AttractfyBusiness Manager IV
Business Manager focused on client engagement and high - tech solutions for large corporations and government. Managing sales processes and client relationships in a hybrid role based in São Paulo.
EH
Elevance HealthSenior Portfolio Manager
Portfolio Manager Senior overseeing complex project portfolios, ensuring alignment with budget objectives and operational goals at Elevance Health.