Claims Governance Analyst role ensuring good governance and managing risks across claims operations for Zurich. Collaborating with claims teams for policy compliant operations in insurance environment.
Responsibilities
Work with the Local, Regional and Group Claims teams on governance matters
Communicate and implement the Global Claims Guidelines and other Local and Group policies and regulatory requirements
Participate in projects and provide advice on customer focused but policy compliant best practice solutions
Maintain department best practices/guidelines/training materials for Claims operational procedures
Monitor policy adherence, identify breaches and issues, and assist with mitigating actions.
Conduct annual gap assessments and risk assessments to policy requirements and assist with action plans to close gaps
Provide support to the Claims team on governance matters
Manage claims authority delegations and issue Letters of Authority
Handle Compliance, Risk Management, Group Audit, external audit enquiries and facilitate audits/reviews
Participate in governance meetings and prepare regular and ad-hoc management reports
Requirements
University graduate
At least 3 years claims related experience in the insurance industry
Analytical and detail-oriented
Proactive with a customer focused and continuous improvement mindset
Good relationship/stakeholder management and communication skills
Participate in meetings with the management team and handle conflicting views
Proactive, self-organized, with good planning skills and ability to manage deadlines
Able to work independently with minimal supervision
Good report writing and presentation skills
Good command of written & spoken English and Chinese (Cantonese and/or Mandarin)
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