About the role

  • Claims Governance Analyst role ensuring good governance and managing risks across claims operations for Zurich. Collaborating with claims teams for policy compliant operations in insurance environment.

Responsibilities

  • Work with the Local, Regional and Group Claims teams on governance matters
  • Communicate and implement the Global Claims Guidelines and other Local and Group policies and regulatory requirements
  • Participate in projects and provide advice on customer focused but policy compliant best practice solutions
  • Maintain department best practices/guidelines/training materials for Claims operational procedures
  • Monitor policy adherence, identify breaches and issues, and assist with mitigating actions.
  • Conduct annual gap assessments and risk assessments to policy requirements and assist with action plans to close gaps
  • Provide support to the Claims team on governance matters
  • Manage claims authority delegations and issue Letters of Authority
  • Handle Compliance, Risk Management, Group Audit, external audit enquiries and facilitate audits/reviews
  • Participate in governance meetings and prepare regular and ad-hoc management reports

Requirements

  • University graduate
  • At least 3 years claims related experience in the insurance industry
  • Analytical and detail-oriented
  • Proactive with a customer focused and continuous improvement mindset
  • Good relationship/stakeholder management and communication skills
  • Participate in meetings with the management team and handle conflicting views
  • Proactive, self-organized, with good planning skills and ability to manage deadlines
  • Able to work independently with minimal supervision
  • Good report writing and presentation skills
  • Good command of written & spoken English and Chinese (Cantonese and/or Mandarin)

Benefits

  • Equal opportunity employer
  • Opportunities to protect customers and the planet

Job title

Claims Governance Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridHong Kong

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