Senior Complex Claims Specialist managing high - severity Professional Lines claims from inception to resolution. Collaborating with legal and underwriting teams while providing mentorship to the claims team.
About the role
- Examine PI claims and meet agreed standards of accuracy, service, work volumes and other performance targets in line with client SLAs.
- Review, investigate and evaluate claim notices, correspondence, investigative reports, and various technical documents to determine coverage, liability exposure, and resolution strategies.
- Review and interpret policy wordings.
- Settle claims directly with claimants or their representatives.
- Administer claims payments/settlements through trust accounts.
- Liaise with all stakeholders to ensure client's needs are met.
Requirements
- Previous Claims experience in handling Professional Indemnity claims and understanding of insurance law and policy wordings.
- Excellent analytical and problem-solving skills and sound judgment s , including review of data and other types of business information, trends and drawing supported conclusion based on the data.
- Strong attention to detail.
- Ability to operate in a collaborative environment, yet independently manage a portfolio of claims.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and efficiently manage concurrent responsibilities.
- Proactive attitude with the ability to use initiative.
- Proficient with all Microsoft products particularly Excel.
- Knowledge of basic formulas and pivot tables with ability to manipulate and summarise data.
Benefits
- We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
- We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all.
- We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.
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