Manage and support business applications for automation of core processes in a company. Collaborate across departments to enhance applications and perform IT support activities.
About the role
- City Manager representing Flex in Miami, building relationships with premium business owners through events. This role requires community building and collaboration with marketing and data teams.
Responsibilities
- Host and curate events: Plan and execute dinners, salons, and small-format gatherings that attract premium business owners.
- Foster 1:1 relationships: Build personal connections with attendees, becoming a trusted connector and resource in the community.
- Own referral flywheels: Encourage and track peer-to-peer referrals, ensuring the right attribution back to your channel.
- Leverage CRM rigorously: Log every relationship, event touchpoint, and referral in CRM; ensure accurate attribution and reporting.
- Follow up with intent: Send personalized notes, share relevant content, and schedule 1:1s to deepen engagement beyond the event.
- Performance reporting: Measure and communicate the ROI of your efforts (pipeline generated, conversion rates, referral multipliers, CAC payback).
- Collaborate cross-functionally: Partner with Flex’s marketing, sales, and data teams to align messaging, share community insights, and optimize attribution strategies.
- Represent Flex authentically: Act as the local face of Flex — knowledgeable about our product, our mission, and the needs of business owners.
Requirements
- 2–5 years of experience in investing, business owner support, partnerships, or ecosystem/community-building roles.
- Proven ability to host and lead high-value events that drive meaningful relationships.
- Existing networking and relationship-building skills with business owners.
- Experience working with CRM tools (e.g., HubSpot, Salesforce, Affinity) and applying attribution strategies.
- Data-driven mindset: you’re comfortable tying community activity to business outcomes.
- Excellent written and verbal communication; you can confidently represent Flex in front of business owners and investors.
- Entrepreneurial and scrappy — you thrive in ambiguity, love being on the ground, and can spin up a dinner, follow up with guests, and report results all in the same week.
- Bonus: Prior experience as a founder, operator, or in a SMB community role.
Benefits
- Annual team on-sites
- Team camaraderie building
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