Hybrid Chief Operating Officer – Operations Director

Posted 2 weeks ago

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About the role

  • Oversee daily operations across all teams, ensuring smooth workflow and high service standards.
  • Manage a team of 30 staff, including 10 field engineers, providing guidance, support, and performance management.
  • Develop and implement operational processes, policies, and procedures to improve efficiency and quality.
  • Coordinate scheduling, resource allocation, and job prioritisation to meet client needs.
  • Monitor KPIs and financial performance, reporting to the Director/Board.
  • Ensure compliance with health & safety, regulatory standards, and company policies.
  • Drive continuous improvement initiatives and foster a culture of accountability and teamwork.

Requirements

  • Proven experience in an operational leadership role, ideally in maintenance, facilities management, or construction services.
  • Strong team management skills, with experience leading both office and field-based teams.
  • Excellent organisational, planning, and problem-solving abilities.
  • Knowledge of operational KPIs, budgeting, and resource management.
  • Hands-on approach, with the ability to step in and support field operations when needed.
  • Desirable: Experience in London or similar urban environments.
  • Technical understanding of maintenance services.
  • Familiarity with health & safety and compliance regulations in the sector.

Benefits

  • Leadership role with strategic impact
  • Opportunity to grow and shape operations
  • Competitive salary and benefits

Job title

Chief Operating Officer – Operations Director

Job type

Experience level

Lead

Salary

£90,000 per year

Degree requirement

High School Diploma

Location requirements

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