COO overseeing daily operations and managing a team for a maintenance company in London. Ensuring efficient service delivery and fostering a culture of teamwork and accountability.
Responsibilities
Oversee daily operations across all teams, ensuring smooth workflow and high service standards.
Manage a team of 30 staff, including 10 field engineers, providing guidance, support, and performance management.
Develop and implement operational processes, policies, and procedures to improve efficiency and quality.
Coordinate scheduling, resource allocation, and job prioritisation to meet client needs.
Monitor KPIs and financial performance, reporting to the Director/Board.
Ensure compliance with health & safety, regulatory standards, and company policies.
Drive continuous improvement initiatives and foster a culture of accountability and teamwork.
Requirements
Proven experience in an operational leadership role, ideally in maintenance, facilities management, or construction services.
Strong team management skills, with experience leading both office and field-based teams.
Excellent organisational, planning, and problem-solving abilities.
Knowledge of operational KPIs, budgeting, and resource management.
Hands-on approach, with the ability to step in and support field operations when needed.
Desirable: Experience in London or similar urban environments.
Technical understanding of maintenance services.
Familiarity with health & safety and compliance regulations in the sector.
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