CRM Analyst supporting Salesforce ecosystem and driving user adoption for Fresenius Kabi in Canada. Collaborating with business stakeholders to enhance commercial performance and deliver data - driven insights.
About the role
- In charge of CRM performance and campaign coherence at Etam. Collaborating on digital customer experiences to enhance client loyalty.
Responsibilities
- Garantir la performance et la cohérence des campagnes CRM.
- Concevoir et piloter le calendrier éditorial web en lien avec les temps forts marketing et commerciaux.
- Garantir la qualité d’exécution des campagnes CRM (email, push, in-app, etc.).
- Analyser les performances des dispositifs et assurer un reporting régulier des KPIs.
- Mettre en place un plan d’expérimentation (A/B testing, ciblage, contenus, parcours).
- Piloter et optimiser le programme de fidélité.
Requirements
- 3 à 5 ans d’expérience dans une fonction similaire, idéalement chez un pure player ou au sein d’un acteur digital à forte orientation client.
- Maîtrise des outils CRM et plateformes d’automatisation, notamment Salesforce Marketing Cloud.
- Culture UX/UI pour penser chaque interaction du point de vue de l’utilisateur.
- À l’aise avec les outils d’analyse (Google Analytics, Eulerian, etc.) et capable de traduire les chiffres en leviers d’action.
- Curieux.se et rigoureux.se, aimer tester, mesurer et optimiser.
- Capable de travailler en coordination avec des équipes pluridisciplinaires.
- Sens du détail, esprit collaboratif et goût pour l’innovation.
- Parler couramment anglais.
Benefits
- Une politique de télétravail flexible
- Un groupe familial à l'esprit convivial et bienveillant
- Des avantages exclusifs (e.g. tarifs préférentiels sur nos collections)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Success Manager role at Salesforce focusing on ensuring high - value customers achieve ROI with Signature Success Plan. Responsible for delivering customer experience and managing stakeholder relationships in the Global Public Sector.
Customer Success Manager leading client strategies and engagement at Bernhoeft. Ensuring client adoption, satisfaction, and sustainable results.
CRM Analyst responsible for managing user communication journeys at OLX's digital marketplace. Collaborating with Product, Tech, and Marketing teams for personalized user engagement.
SMB Customer Success Manager managing relationships for a high - volume customer portfolio at AutogenAI. Guiding customers through onboarding, adoption, retention, and growth with AI technology.
CRM Specialist managing HubSpot operations at Compass for educational transformation. Streamlining processes and enhancing data integration across Sales, Marketing, and Customer Success teams.
Customer Success Manager responsible for onboarding and supporting customer relationships at KnowBe4. Maximizing customer value and satisfaction through effective engagement strategies.
Customer Success professional providing training and support for clients at NOXTEC. Role involves monitoring project indicators and facilitating client communications.
Client Success Manager delivering exceptional grid value through utility EV managed charging programs. Collaborating with utility partners to maximize impact and achieve meaningful outcomes.
Customer Success Manager facilitating product adoption and client relationships at a health tech firm. Engaging with clinicians to improve outcomes through innovative dental solutions.