Customer Success Agent for Getsafe, providing phone support for insurance concepts and services. Engaging customer interactions and guiding them through digital processes.
About the role
- In charge of CRM performance and campaign coherence at Etam. Collaborating on digital customer experiences to enhance client loyalty.
Responsibilities
- Garantir la performance et la cohérence des campagnes CRM.
- Concevoir et piloter le calendrier éditorial web en lien avec les temps forts marketing et commerciaux.
- Garantir la qualité d’exécution des campagnes CRM (email, push, in-app, etc.).
- Analyser les performances des dispositifs et assurer un reporting régulier des KPIs.
- Mettre en place un plan d’expérimentation (A/B testing, ciblage, contenus, parcours).
- Piloter et optimiser le programme de fidélité.
Requirements
- 3 à 5 ans d’expérience dans une fonction similaire, idéalement chez un pure player ou au sein d’un acteur digital à forte orientation client.
- Maîtrise des outils CRM et plateformes d’automatisation, notamment Salesforce Marketing Cloud.
- Culture UX/UI pour penser chaque interaction du point de vue de l’utilisateur.
- À l’aise avec les outils d’analyse (Google Analytics, Eulerian, etc.) et capable de traduire les chiffres en leviers d’action.
- Curieux.se et rigoureux.se, aimer tester, mesurer et optimiser.
- Capable de travailler en coordination avec des équipes pluridisciplinaires.
- Sens du détail, esprit collaboratif et goût pour l’innovation.
- Parler couramment anglais.
Benefits
- Une politique de télétravail flexible
- Un groupe familial à l'esprit convivial et bienveillant
- Des avantages exclusifs (e.g. tarifs préférentiels sur nos collections)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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