Oversee operations within a multi-physician office or clinical group
Maintain an owner-operator mindset and lead by example
Supervise and manage Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture
Ensure adherence to state and federal regulations
Plan and execute staff meetings
Manage Profit & Loss (P&L)
Manage front-of-house and back-office operations
Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers
Monitor and improve NPS Scores
Provide assistance with administrative duties
Deliver service excellence by prioritizing patient needs
Focus on patient outcomes and integrate Value-Based Care (VBC) principles into daily operations
Collaborate with clinical dyad partners
Requirements
Travel / Float to clinics within the Louisiana and Mississippi Markets
5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations
Direct leadership experience and a demonstrated ability to lead, coach, and mentor teams
Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations
Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools
Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff
Current CPR certification
Associates working in the State of Florida will need ACHA Level II Background clearance
Benefits
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
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