Account Executive Associate in a BPO company driving sales for growing client businesses. Responsible for lead generation, sales cycle management, and product knowledge in a customer - centric environment.
About the role
- Cargo Sales Executive supporting Turkish Cargo’s daily sales activities and operational booking processes. Handling customer enquiries, tracking shipments, and collaborating with various teams.
Responsibilities
- The Cargo Sales Executive plays a key role in supporting Turkish Cargo’s daily sales activities, rate management, and booking operations.
- Ensure timely and accurate handling of customer enquiries, reservations, and partner airline coordination to deliver efficient cargo movement and maintain service quality.
- Monitor shipment records and ensure alignment between rate quotations, bookings, and system data.
- Handle daily booking requests, ad-hoc rates, and follow up on booking status.
- Respond to cargo enquiries, provide quotations, and follow up on pending or unresolved cargo issues.
- Track shipments and manage delays or rebooking with space controllers; communicate updates to agents with proper documentation.
- Process and monitor interline and local allotments, ensuring maximum utilization and adjusting bookings as needed.
- Support urgent and premium space requests by coordinating with head office or partner airlines.
- Conduct sales visits/calls to gather market information, strengthen relationships with agents, and develop new opportunities; submit visit reports.
- Collaborate with sales and operations teams to deliver consistent customer support and service recovery.
Requirements
- Diploma or Bachelor's degree in Logistics, Aviation, Business, or a related field.
- 2–3 years of experience in cargo reservations, sales support, or airline operations.
- Strong attention to detail and ability to manage time-sensitive tasks.
- Excellent communication and coordination skills across internal and external parties.
- Familiarity with cargo systems (e.g., CargoSpot, Skychain) is an advantage.
- Ability to work under pressure and adapt to operational changes.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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