Hybrid Cards Manager

at Novo

• Job title: Cards Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, New York City, United States

About the role

• Payments Manager managing card issuance and transaction processing for a fintech company. Collaborating across teams and supporting operational soundness while driving process enhancements.

Responsibilities

• Act as a subject matter expert (SME) for card issuance and transaction processing, supporting internal teams across Banking, Customer Support, Risk, Marketing, Product and Engineering.
• Manage operational escalations related to card transactions, disputes, fraud monitoring, authorization issues, fulfillment delays, and cardholder servicing.
• Interface with issuing banks, processors, and card networks (e.g., Visa, Mastercard) to investigate and resolve processing exceptions, coordinate onboarding and KYC flows, and implement operational controls.
• Support documentation and communication of card-specific policies, including dispute handling, transaction monitoring, lifecycle management, and cardholder communications.
• Collaborate cross-functionally to identify and drive opportunities for automation, cost reduction, fraud mitigation, operational efficiencies, and a seamless cardholder experience.
• Participate in working sessions and procedure reviews to ensure operational readiness for new card products and features.
• Maintain strong awareness of card network rules, regulatory considerations, and industry best practices relevant to card-issuing operations.

Requirements

• 4-6 years of hands-on experience in card issuing operations at a fintech, processor, or card network
• Experience working with third-party card processors and issuing banks
• Strong understanding of transaction workflows, return codes, cutoff times, dispute windows, and settlement practices.
• Excellent communication skills; able to translate complex issues across operations, compliance, and technology teams, as well as with external vendors and banks.
• Ability to thrive in a regulated and fast-paced environment, maintaining attention to detail and operational discipline.
• Collaborative working style with the ability to document, escalate, and follow through on process-related issues.

Benefits

• Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.