Product Manager leading Client Identity and Access Management strategy execution at KeyBank. Focused on fraud prevention and client protection in the Branch & Contact Center channels.
About the role
- Hybrid Call Center Agent supporting customer service for a known payment service provider from home. Engaging with customers via phone for inquiries and assistance in payments.
Responsibilities
- Handling customer calls in the payment service area.
- Assisting with questions regarding invoices, returns, and installment payments.
- Updating master data and maintaining our customer database.
Requirements
- If you already hold an account with the client (the payment service provider will be disclosed during the phone interview), it must not have any negative payment records.
- Fluent German in spoken and written form (C2).
- Business-fluent English (C1).
- Strong PC skills and good knowledge of Microsoft Office.
- Enjoys communication and telephone-based customer contact.
- Enthusiasm for working from home and for using the latest technologies at our site.
Benefits
- Personalized work environment according to your preferences following fully remote paid onboarding; afterwards you will work on-site on scheduled days at our modern Bochum location.
- Paid digital onboarding and company-provided hardware.
- Team events: participate in virtual team events to stay connected.
- Exclusive employee benefits: shopping discounts, bike leasing, occupational pension plan, and a prepaid voucher card with regular top-ups.
- Health and wellbeing programs: global wellness program, a dedicated fitness app, Wellhub discounts, and more.
- Internal career opportunities: 84% of our promotion roles and 93% of our leadership positions are filled internally.
- International advancement opportunities through global German-speaking projects.
- 25–31 vacation days (depending on length of service) plus special leave.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Proactive Contact Center Technician responsible for CCaaS platform configurations and integrations. Collaborating with business stakeholders to optimize technical solutions in hybrid work environment.
Call Center Agents in a diverse environment in Greece. Collaborate and develop communication skills in a hybrid workplace setting.
Head of Call Center driving customer service excellence and team leadership in a leading Medispa in Canada. Overseeing operations and ensuring high performance in a dynamic environment.
Bilingual Call Centre Representative handling telephone and email inquiries for residents. Organizing appointments and tracking leads while ensuring exceptional customer service standards.
Supervisor of Contact Center at Tokio Marine responsible for enhancing team performance and client satisfaction through motivational campaigns and feedback. Focused on sales performance and team evaluation.
Join Tokio Marine as an Analista de Contact Center, enhancing internal communication and engagement strategies. Focus on creating compelling content and effective campaigns.
Substance Use Disorder Technician in Call Center management of behavioral health treatments. Ensuring appropriate levels of substance use care and facilitating treatment authorization processes.
Customer service support for TD's Fraud Loss Prevention team assisting clients with inquiries and delivering support. Resolving issues while providing an outstanding customer experience in a hybrid role.
Contact Center Representative assisting customers with banking inquiries at TD. Delivering legendary service by resolving issues and offering personalized support to clients.