Consumer Specialist at Reckitt managing relationships and promoting Enfamil products through superior customer service in a contact center environment.
About the role
- Hybrid Call Center Agent supporting customer service for a known payment service provider from home. Engaging with customers via phone for inquiries and assistance in payments.
Responsibilities
- Handling customer calls in the payment service area.
- Assisting with questions regarding invoices, returns, and installment payments.
- Updating master data and maintaining our customer database.
Requirements
- If you already hold an account with the client (the payment service provider will be disclosed during the phone interview), it must not have any negative payment records.
- Fluent German in spoken and written form (C2).
- Business-fluent English (C1).
- Strong PC skills and good knowledge of Microsoft Office.
- Enjoys communication and telephone-based customer contact.
- Enthusiasm for working from home and for using the latest technologies at our site.
Benefits
- Personalized work environment according to your preferences following fully remote paid onboarding; afterwards you will work on-site on scheduled days at our modern Bochum location.
- Paid digital onboarding and company-provided hardware.
- Team events: participate in virtual team events to stay connected.
- Exclusive employee benefits: shopping discounts, bike leasing, occupational pension plan, and a prepaid voucher card with regular top-ups.
- Health and wellbeing programs: global wellness program, a dedicated fitness app, Wellhub discounts, and more.
- Internal career opportunities: 84% of our promotion roles and 93% of our leadership positions are filled internally.
- International advancement opportunities through global German-speaking projects.
- 25–31 vacation days (depending on length of service) plus special leave.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Sales Performance Leader responsible for leading a contact center sales team at The Travel Corporation. Driving revenue growth and guest satisfaction through coaching and performance monitoring.
Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
Call Center Agent managing empathic calls to negotiate debt payments with clients. Supporting individuals for their financial fresh starts in a diverse work environment.
CE
Admissions Team Lead responsible for coordinating patient access operations at Cedars - Sinai Medical Center. Ensuring efficient registration processes and team performance within a hybrid work model.
Admissions Team Lead overseeing patient access, registration, and compliance in a specialized clinic setting. Leading team workflow and ensuring high - quality patient service standards in a hybrid role.
Sales Supervisor at Toyota Insurance leading a contact center team to achieve sales and retention targets. Overseeing performance, coaching agents, and ensuring compliance with policies.
Call Center Agent providing assistance to clients regarding (care) aids from ProSenio. Responsible for client inquiries and actively improving internal processes.
Customer Advisor handling Entel Chile inquiries via phone and closing sales for mobile and home products. Involves both remote and onsite work in San Miguel, Peru.
Atención telefónica y ventas de productos móviles y hogar en Entel Chile. Buscamos asesores telefónicos para el equipo de ventas de Entel en Lima.