Call Center Representative supporting pet families through compassionate conversations about services. Engaging with pet owners in a high - volume call environment from a remote location.
About the role
- Manager of call center agents at Independent Living Systems ensuring highest service level and team performance, with a focus on healthcare and vulnerable populations.
Responsibilities
- Manage a team of call center agents, providing guidance and support as needed
- Handle escalated customer inquiries and complaints, ensuring that they are resolved in a timely and satisfactory manner
- Monitor team performance and provide regular feedback to team members
- Develop and implement strategies to improve team performance and customer satisfaction
- Collaborate with other departments to ensure that customer needs are being met
Requirements
- Associate's degree required
- 3+ years of experience in a call center environment
- Excellent communication and interpersonal capabilities
- Strong problem-solving and decision-making abilities
- Relevant experience may substitute for the educational requirement on a year-for-year basis
- Bachelor's degree preferred
- 1+ years of Customer Service Supervisor/Manager position preferred, working in a healthcare or social assistance industries.
- Ability to work in a fast-paced environment and ability to meet deadlines
- Experience with call center software and technology
- Experience with performance metrics and reporting
- Leadership Capabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Call Center Representative facilitating compassionate conversations for pet families through customer service. Providing high volume support while ensuring emotional well - being during difficult times.
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