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City of TorontoSenior Financial App Systems Analyst
Senior Financial App Systems Analyst managing the transition to SAP S4 Hana for the City of Toronto, ensuring effective system support and design implementation.
About the role
- Evaluate, test, and provide feedback on third-party tools (project management, time tracking, resource allocation, automation platforms)
- Implement new tools to improve consultants' implementation and consultative services experience and streamline delivery
- Support system administration for Professional Services tooling, including configuration, user support, and troubleshooting
- Develop custom scripts, automation tools, or lightweight applications to enhance consultant productivity
- Leverage APIs and automation frameworks to improve data synchronization, reporting, and process automation
- Maintain and document internally developed tools to ensure usability and long-term supportability
- Build and maintain process workflows and standard operating procedures (SOPs) for the Professional Services team
- Explore and implement Generative AI solutions to streamline documentation, reporting, and internal communications
- Identify bottlenecks and inefficiencies in service delivery processes and propose data-driven optimizations
- Provide training and documentation to end-users on new processes and tools
- Work with leadership to support strategic initiatives related to scalability, efficiency, and data-driven decision-making
- Collaborate with cross-functional teams and influence strategic decisions to improve customer outcomes
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering, or equivalent work experience
- Experience with Professional Services Automation (PSA) or Interactive Project Management (IPM) tools
- Experience with CRM systems (Salesforce preferred)
- Strong programming skills with experience in Python (preferred), JavaScript, SQL, or other scripting languages
- Experience using Generative AI tools (e.g., Amazon Q, Microsoft Copilot, ChatGPT Enterprise)
- Ability to evaluate and integrate GenAI capabilities into business workflows and internal tools
- Familiarity with prompt engineering and using GenAI for data analysis, reporting, or process optimization
- Excellent problem-solving abilities, adaptability, great communication skills, strong intrinsic motivation, a detail-oriented approach
- Familiarity with automation and integration tools (e.g., MuleSoft, Boomi, Zapier, Power Automate, Workato)
- Understanding of cybersecurity concepts (preferred)
- Experience working within a Professional Services or Customer Success organization in a SaaS company (preferred)
- Familiarity with API development and integration for connecting business systems
- Familiarity with web application frameworks (Django preferred)
- Experience with Smartsheet and Calendly (preferred)
- Experience with cloud platforms (e.g., AWS, Azure) (preferred)
Benefits
- Competitive compensation
- Comprehensive benefits
- Learning & Development: leadership and professional development workshops, stretch project assignments, and mentoring opportunities
- Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
ES
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