Hybrid Business Systems Analyst

at PGIM

• Job title: Business Systems Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: $75,000 - $95,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cognos, Python, SDLC, SQL
• Location requirements: Hybrid, Newark, United States

About the role

• Business Systems Analyst at PGIM, bridging internal customers and technical teams. Focused on improving operational workflows and supporting investment management business.

Responsibilities

• Serve as a bridge between internal customers/operations and the technical teams to ensure smooth workflows.
• Address and resolve internal customer inquiries and respond to questions submitted through customer service platforms.
• Develop both tactical and strategic solutions for complex challenges faced by the team.
• Monitor and track customer service requests, escalating urgent matters to management for timely resolution.
• Provide support to investment management business as a whole or to specific units.
• Collect client requirements for process improvements and relay them to the business analyst team.
• Contribute to major infrastructure projects and deliver technical writing and business analysis expertise.
• Handle production support and problem resolution as needed which may require overtime, particularly if encountered during peak support periods.
• Identify strategic and tactical solutions to complex business problems in a timely manner.
• Gather, analyze, and document business and systems requirements to enhance operational performance.
• Review user and/or Operations requests, conduct data-gathering interviews and provide innovative solutions to improve/solve the issue.
• Write clear business specifications/requirements/rules, redesigning applications processes, creating mockups, and analyzing user data.
• Identify potential roadblocks to projects and develop solutions/contingency plans if problems arise.
• Work with clients and developers to work through the phases of systems development lifecycle (SDLC).
• Document software bugs for systems and identify solutions to support our business partners.
• Collaborate to prepare communications and make presentations on system enhancements and/or alternatives.
• Support large cross functional projects to support ongoing company initiatives.

Requirements

• Accredited bachelor’s degree or commensurate experience.
• Preferred (or required if applicable) majors include Management Information Systems (MIS), Business Analytics and Information Technology (BAIT).
• Business, Accounting, Computer Science, Finance, Economics, preferred.
• 1+ years of related working experience with working knowledge of the supported business functions and workflow;
• Familiarity with systems and transactions supporting the business functions; working knowledge of systems design process and methodology;
• Familiarity with testing tools.
• Knowledge of the system support (including inputs, screens, processing logic, output, reports as well as interface with other systems is helpful.
• Experience with SQL and related tools (e.g., Microsoft Query, Rapid SQL, DBeaver, etc.) preferred.
• Knowledge of the Software Development Life-Cycle preferred and Agile methodology a plus.
• Experience with business analysis, requirements, software testing or proficiency tools (e.g., automated testing tools, compare tools, robotics, data visualization, Python) is a plus.
• Requires applied technical understanding and knowledge, excellent problem solving, communication and teamwork skills, strong business insight, an inclusive leadership attitude and a continuous learning.
• Proficiency with PC skills (MS Office suite including Excel, Word, PowerPoint, Visio, SharePoint, OneDrive, MS Project, and Outlook, dataflow, database and reporting, testing, project management, SQL, data processing/manipulation, compare tools, automated test tools, client server applications, data visualization, workflow, robotics).
• Experience with Cognos or other reporting platforms is a plus.
• Experience supporting APIs is a plus.
• Strong analytical and problem solving skills.
• Strong project management, organization and communication skills
• Experience with Xceptor or other Reconciliation platforms is a plus.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance
• Paid Time Off (PTO), and leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service