ZG
ZEISS GroupSystem Engineer – Cloud & Platform Services
System Engineer managing VDI infrastructure and AWS Cloud solutions for ZEISS corporate IT. troubleshoot user requests and maintain IT systems in operational teams across multiple locations.
About the role
- Serve as a bridge between internal customers/operations and the technical teams to ensure smooth workflows.
- Address and resolve internal customer inquiries and respond to questions submitted through customer service platforms.
- Develop both tactical and strategic solutions for complex challenges faced by the team.
- Monitor and track customer service requests, escalating urgent matters to management for timely resolution.
- Provide support to investment management business as a whole or to specific units.
- Collect client requirements for process improvements and relay them to the business analyst team.
- Contribute to major infrastructure projects and deliver technical writing and business analysis expertise.
- Handle production support and problem resolution as needed which may require overtime, particularly if encountered during peak support periods.
- Identify strategic and tactical solutions to complex business problems in a timely manner.
- Gather, analyze, and document business and systems requirements to enhance operational performance.
- Review user and/or Operations requests, conduct data-gathering interviews and provide innovative solutions to improve/solve the issue.
- Write clear business specifications/requirements/rules, redesigning applications processes, creating mockups, and analyzing user data.
- Identify potential roadblocks to projects and develop solutions/contingency plans if problems arise.
- Work with clients and developers to work through the phases of systems development lifecycle (SDLC).
- Document software bugs for systems and identify solutions to support our business partners.
- Collaborate to prepare communications and make presentations on system enhancements and/or alternatives.
- Support large cross functional projects to support ongoing company initiatives.
Requirements
- Accredited bachelor’s degree or commensurate experience.
- Preferred (or required if applicable) majors include Management Information Systems (MIS), Business Analytics and Information Technology (BAIT).
- Business, Accounting, Computer Science, Finance, Economics, preferred.
- 1+ years of related working experience with working knowledge of the supported business functions and workflow;
- Familiarity with systems and transactions supporting the business functions; working knowledge of systems design process and methodology;
- Familiarity with testing tools.
- Knowledge of the system support (including inputs, screens, processing logic, output, reports as well as interface with other systems is helpful.
- Experience with SQL and related tools (e.g., Microsoft Query, Rapid SQL, DBeaver, etc.) preferred.
- Knowledge of the Software Development Life-Cycle preferred and Agile methodology a plus.
- Experience with business analysis, requirements, software testing or proficiency tools (e.g., automated testing tools, compare tools, robotics, data visualization, Python) is a plus.
- Requires applied technical understanding and knowledge, excellent problem solving, communication and teamwork skills, strong business insight, an inclusive leadership attitude and a continuous learning.
- Proficiency with PC skills (MS Office suite including Excel, Word, PowerPoint, Visio, SharePoint, OneDrive, MS Project, and Outlook, dataflow, database and reporting, testing, project management, SQL, data processing/manipulation, compare tools, automated test tools, client server applications, data visualization, workflow, robotics).
- Experience with Cognos or other reporting platforms is a plus.
- Experience supporting APIs is a plus.
- Strong analytical and problem solving skills.
- Strong project management, organization and communication skills
- Experience with Xceptor or other Reconciliation platforms is a plus.
Benefits
- Market competitive base salaries, with a yearly bonus potential at every level
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO), and leave of absences, such as parental and military leave
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
Job title
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