Senior Claims Business Process Engineer managing cross - functional process improvements in P&C Claims. Driving operational efficiency and serving as a trusted advisor to executives across various fields.
About the role
- Business Operations Officer coordinating debt management project activities in Athens for Qualco Intelligent Finance. Responsible for designing business processes and ensuring operational compliance.
Responsibilities
- Design and document business processes and flow diagrams;
- Prepare and provide documentation and presentations to key stakeholders;
- Partner with business experts and external stakeholders on joint project activities;
- Consulting business experts to set up assignments, tasks, and subtasks;
- Identify, record and address new requirements to participants to be involved;
- Assist in designing and coordinating operational quality controls and relevant KPIs;
- Ensuring that all activities and duties are carried out in full compliance with contractual obligations and regulatory framework.
Requirements
- BS degree in Economics, Business Management or equivalent;
- Minimum 3 years' experience working in debt portfolio operations sector;
- Detail-oriented with high level of ownership and problem-solving skills;
- Familiarity with operational processes and support tools, project scheduling platforms, estimation and quality assurance principles;
- Organizational skills and planning experience;
- Client facing/handling skills;
- Aptitude to learn new technologies and skills;
- Ability to effectively communicate with different audiences (business/tech);
- Excellent written and verbal communication skills in Greek and English;
- Excellent presentation and interpersonal skills;
- Very good MS Office 365 knowledge;
- Fluency in English, both written and spoken.
- Other desirable attributes:
- Working knowledge of Receivables Management software and databases;
- Knowledge of Qualco Collection & Recoveries.
Benefits
- Competitive compensation, ticket restaurant card, and annual bonus programs.
- Cutting-edge IT equipment, mobile, and data plan.
- Modern facilities, free coffee, beverages, and indoor parking.
- Private health insurance and onsite occupational doctor
- Onsite gym, wellness facilities, and ping pong room.
- Career and talent development tools.
- Mentoring, coaching, personalised annual learning, and development plan.
- Employee referral bonus, regular wellbeing, ESG, and volunteering activities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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