Business Process Capability Development Specialist at TransUnion built on enterprise transformation. Focus on strategic process capabilities, BPM, and process ecosystem integration.
About the role
- Sales Operations Leader optimizing revenue lifecycle and data integrity for a global B2B SaaS product. Driving operational reporting, sales compensation, and deal desk functions.
Responsibilities
- Own the end-to-end revenue lifecycle. You will be responsible for the seamless integration of marketing leads, sales opportunities, order management, and the final hand-off to billing and revenue recognition.
- Establish and enforce rigorous data standards across CRM and billing systems.
- Build and maintain operational reports that give leadership and sales teams real-time visibility into pipeline health, conversion rates, and key SaaS metrics (ARR, NRR, Churn).
- Partner with appropriate function partners to ensure a shared, reliable data foundation.
- Administer and model global sales compensation plans.
- Oversee the order management & deal desk functions to streamline complex contract negotiations, ensure pricing integrity, and maintain a rigorous “Closed-Won” validation process.
- Manage a combined CRM and ERP system. Ensure accurate invoicing, entitlement management, and revenue recognition for our SaaS and AI-data offerings.
- Implement the processes, tools, and KPIs necessary to accurately forecast global revenue.
- Establish best practices for pipeline management and ACV growth across regional teams.
- Evaluate, implement, and optimize our RevTech stack (e.g., Salesforce, HubSpot, Billing, etc.) to automate manual tasks and improve sales velocity.
- Partner with marketing, product, and engineering as well as centralized services in our parent organization to execute and iterate on GTM strategies, ensuring our systems can support new AI solution offerings and pricing models.
- Adopt an ROI-based approach to sales processes.
- Identify friction points in the buyer journey and deploy automated solutions to give time back to our sellers.
- Translate complex process updates into actionable training and coaching for the sales team to ensure high-velocity execution.
Requirements
- BA/BS degree in Computer Science, Information Systems, or a related technical field preferred; MBA or Master’s in a business discipline strongly preferred—candidates combining technical and business graduate education will have the most relevant foundational knowledge.
- 10+ years in revenue operations or sales operations within a high-growth global B2B SaaS environment, specifically supporting enterprise-level deals.
- Expert-level knowledge of Salesforce (Sales Cloud, Experience Cloud, CPQ, and Billing modules specifically) and HubSpot, with hands-on experience building custom integrations between systems.
- Specific experience supporting both solution-selling and eCommerce go-to-market motions is highly valued.
- Sufficient familiarity with revenue recognition rules and SaaS valuation metrics (ARR, Churn, Net Retention) to partner effectively with Finance.
- A simplifier at heart—someone whose first instinct when facing a complex process is to ask what can be removed, automated, or resolved permanently rather than managed around.
- Strong process design and improvement background; Six Sigma or equivalent credential a plus.
- Strong quality judgment—knows where accuracy is non-negotiable (contracts, billing, revenue recognition) and where speed should win.
- Brings a bias for action without letting the goal of perfection impact results.
- Demonstrated ability to build high-trust relationships with senior stakeholders across sales, marketing, product, technology, and finance, and drive transformational change across departments.
- A demonstrated track record of building operational momentum across teams—managing the change management and organizational dynamics that accompany major process shifts and ensuring that projects are completed and the business stays on a trajectory of improvement.
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off
- Tuition Reimbursement
- Growth Opportunities
- And more!
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