Hybrid Business Manager II

at Vivo (Telefônica Brasil)

• Job title: Business Manager II
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Account Manager managing B2B client portfolio for Vivo. Responsible for sales process and customer relations through digital channels.

Responsibilities

• Serve and manage a B2B client portfolio focused on new negotiations;
• Present the product portfolio and engage with customers via digital channels (Inside Sales role);
• Responsible for offering and selling mobile and fixed telephony, IT and advanced solutions, equipment rentals, consumer electronics and value-added services;
• Monitor channel- and portfolio-specific indicators;
• Analyze, plan and execute commercial and sales activities to meet and exceed the company’s targets;
• Monitor the transaction workflow, identifying causes of breaks, backlog and commercial pending issues that may interfere with deal completion;
• Manage daily reports to track sales performance;
• Work to resolve critical situations through ongoing customer contact and partnership with internal teams.

Requirements

• Proficient in Microsoft Office (Office suite);
• Commercial profile: drive to get things done, results-oriented, consultative approach and active listening to the customer;
• Entrepreneurial mindset: ownership mentality and deep knowledge of your client portfolio;
• Digital: tech- and innovation-aware, comfortable learning and using software and systems;
• Organizational, planning and discipline skills: sense of urgency, effective task distribution and ability to complete them throughout the day;
• Curiosity: eager to learn, proposes new solutions and questions the status quo;
• Resilience: ability to handle adversity and turn difficulties into learnings for future actions;
• Attitude, ambition and nonconformity: not limited to the basics, goes further and proactively anticipates client needs;
• Client relationship and digital empathy: places the customer as a priority, translates customer needs into the best solution while maintaining an ownership perspective.

Benefits

• Choose the ideal benefit for you and your dependents through a digital platform with categories such as Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Health Insurance, Dental Care and Life Insurance;
• Corporate mobile phone — a brand-new smartphone for you;
• Unlimited voice and data plan — with Vivo’s high-performance 5G network;
• Exclusive Vivo offers with special discounts on landline, broadband, TV and apps;
• Eligible to receive an annual Bonus or PPR (Profit Participation Program);
• Plan your future with a Private Pension Plan;
• If you have children, you’ll be eligible for a subsidy to help with school, daycare or nanny expenses;
• Work in an environment that respects your personality, dress style and way of being, allowing you to be authentic. #VemdeVocê
• Work remotely up to 2 times per week. #Mobility
• Flexible working hours;
• Enjoy a day off to celebrate your birthday;
• Participate in one of the largest corporate volunteer programs to make an impact;
• Benefit from our Educational Development Program with partner institutions offering discounts, plus certifications and online courses;
• Advance your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMinhaCarreira
• Access a range of initiatives to improve your physical, emotional and social well-being through #VivoBemEstar, including consultations with nutritionists, psychologists, social services, telemedicine and more;
• All our vacancies are open to people with disabilities and/or candidates in rehabilitation. We value diversity, differences and people’s potential! #VivoDiversidade
• #VemPraVivo