Business Analyst role at Gartner focusing on enhancing client retention and engagement through strategic collaboration. Requires proficiency in problem-solving and stakeholder management.
Responsibilities
Drive client retention, value and engagement by collaborating with global service delivery groups
Strategizing, executing, and delivering against service group’s performance expectations
Innovate through analytical methods to improve productivity of service associates
Co-owning business territories/account portfolio of around 25 accounts
Partnering with Team managers and Executive Partners to improve client engagement and retention
Develop client-facing collaterals to support sales & services
Drive operational excellence by identifying process improvement opportunities
Collaborate with services and Ops partners to identify key levers of retention/conversions
Ensure right communication and positioning of the vision and priorities to team members
Requirements
Being a US citizen
Residing in the US
Bachelors degree
Possess qualitative and quantitative problem-solving skills
Practical, intuitive problem solving ability
Good business acumen/orientation to understand client’s priorities from a CXO lens
Excellent oral and written communications skills
Strong Microsoft Office expertise (Advanced Excel, PowerPoint)
Benefits
Generous PTO
401k match up to $7,200 per year
Opportunity to purchase company stock at a discount
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