About the role

  • Business Analyst creating digital products for the FCA's Digital Intelligence Solutions team. Focused on analytics and cross-functional collaboration to optimize services and meet user needs.

Responsibilities

  • Driving the analysis and collection of information to generate recommendations that improve products and services
  • Leading cross‑functional teams through structured Design Thinking activities to shape solutions that better meet user and business needs
  • Analysing existing services and processes to identify optimisation opportunities, using techniques such as gap analysis to refine and implement improvements
  • Managing end‑to‑end requirements by applying BA best‑practice techniques to elicit, document, and validate requirements
  • Supporting enterprise and business architecture by contributing to the development and maintenance of the target operating model
  • Working collaboratively with stakeholders, subject matter experts, suppliers, and product groups in a hybrid environment

Requirements

  • Proven experience in conducting detailed business analysis to capture user needs, define clear product requirements, and support effective decision‑making throughout digital product development
  • Substantial experience in working in project/programme environments involving business & IT change
  • Demonstrate extensive knowledge of business analysis tools, techniques and best practice approaches, including end‑to‑end requirements management
  • Quickly develop domain knowledge to engage credibly with stakeholders and clearly define the problem statement
  • Apply User Centred Design principles to enhance product quality and improve outcomes for end users
  • Delivers high‑quality outputs at pace across both structured environments and fluid or challenging project contexts
  • Bring experience of working within multi‑disciplinary Agile teams to deliver digital products and drive effective collaboration
  • Build strong relationships with SMEs, business sponsors, project stakeholders, and supplier delivery teams through effective stakeholder management and clear written and verbal communication that ensures requirements are unambiguous

Benefits

  • 25 days annual leave plus bank holidays
  • Hybrid model where employees work a minimum of 40% in the office each month
  • Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
  • Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
  • 35 hours of paid volunteering annually
  • A flexible benefits scheme designed around your lifestyle

Job title

Business Analyst – Digital

Job type

Experience level

Mid levelSenior

Salary

£52,400 - £75,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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