GM
Junior Customer Service Agent for a modern language school in Berlin handling student inquiries and administrative tasks while providing support via email and phone.
About the role
- Customer Experience Representative providing technical support and service excellence to Moneris merchants. Involves troubleshooting, promoting products, and achieving customer service targets in a hybrid environment.
Responsibilities
- Provide contact centre support to merchant clients, (Support Channels may range from Voice, Chat, Email, Social, Integrated 3rd party and new channels and technology)
- Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
- Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
- Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)
Requirements
- 1+ years of customer service experience, preferably in a contact centre environment
- Fluent in French and English (reading, writing and verbal) is required
- Experience with computer functionality, software and hardware (routers/modems/etc.)
- Available to work on different shifts including evenings, weekends and holidays
Benefits
- Comprehensive Total Rewards Program, including performance-based bonuses
- Flexible benefits starting from day one
- Health spending account (HSA) or personal spending account (PSA)
- Retirement planning support, with profit-sharing programs including company match and defined contribution pension plan
- Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and internal gig marketplace
- Holistic wellness support, with Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
- Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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