Customer Service Representative providing support to National Sales customers through inbound and outbound communications. Processing orders and resolving inquiries while supporting food distribution operations.
About the role
- Customer Experience Representative providing technical support and service excellence to Moneris merchants. Involves troubleshooting, promoting products, and achieving customer service targets in a hybrid environment.
Responsibilities
- Provide contact centre support to merchant clients, (Support Channels may range from Voice, Chat, Email, Social, Integrated 3rd party and new channels and technology)
- Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
- Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
- Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)
Requirements
- 1+ years of customer service experience, preferably in a contact centre environment
- Fluent in French and English (reading, writing and verbal) is required
- Experience with computer functionality, software and hardware (routers/modems/etc.)
- Available to work on different shifts including evenings, weekends and holidays
Benefits
- Comprehensive Total Rewards Program, including performance-based bonuses
- Flexible benefits starting from day one
- Health spending account (HSA) or personal spending account (PSA)
- Retirement planning support, with profit-sharing programs including company match and defined contribution pension plan
- Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and internal gig marketplace
- Holistic wellness support, with Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
- Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Surgical Support Representative handling surgical sales orders and customer inquiries. Providing world - class customer service and support to sales force in various regions.
Customer Support Specialist at Sonova, providing customer service and support. Handling inquiries, resolving issues, and maintaining customer records in a dynamic environment.
Customer Care Representative providing exceptional service in fast - paced retail clinic environment. Managing client accounts and supporting Hearing Care Professionals in Vancouver area with training provided.
Client Success Analyst responsible for managing customer satisfaction and engagement strategies at CMSL. Analyzing data and monitoring performance indicators to support customer experience.
Intern supporting Customer Support processes and project planning at BMW. Engaging in training development and international collaboration with the BMW Group.
Customer Service Analyst managing client orders and relationships for Suzano. Ensure customer satisfaction through effective communication and timely order management.
Customer Service Technical Representative working at Tornatech's Laval plant. Assisting American customers with technical queries and after - sales service issues in a dynamic environment.
Customer Care and Supply Chain Representative at Givaudan supporting customers and managing sales orders efficiently. Role ensures customer satisfaction and excellence in operations while liaising with various teams.
Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.